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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I really like how much more simple and easy it was to verify vs how it use to be because everybody don't have credit cards or the knowledge to verify. But now it's much better and easier
I was soo hesitant to do this for a lot of reasons, but I was soo surprised that the process was unpainful.
I expected no ads for this service. It didn't work reliably so it took a few tries before it was successful. At one point it appeared that it was insecure due to a chrome message about it not using https. I felt it might have been hijacked or directed to a scam site at some point. It was complicated and at multiple points I had to redo because it said to. I had to restart it at least twice. I'm general it was unpleasant, complicated, unreliable and left me feeling it was insecure and commercialized selling ads so I'd say it was bad.
It was good because I trust her and we were done in just a few minutes
It's nice to have the option to pay online. The registration process was a bit difficult.
Excelente servicio la persona que me atendiĆ³ fue muy amable
Great experience while user friendly the maintaining of security of my data was evident.
Quick, efficient and effective...regularly. I've committed to trusting id. Me knowing that my privacy is priority
Entering information and documents on the site is fast and easy
Video verification process is easy as well and the personnel is courteous, knowledgeable and keep information secure.
Signing up for ID.me was fast and easy. There are many benefits to being an ID.me member.
The process is tedious & required me to sign in repeatedly during the time I was loading required info, passport & drivers license. I started the process around 3p today & just retried around 9p (after having my identity verified & approved), but got a message telling me to wait (again) for an email in up to 2-3 days to join a teleconference which had supposedly been accomplished. I'm simply trying to learn what's in the notification referred to in an IRS email@ 5a today. Regrettably I'm giving up until I find a way to access my IRS (& Social Security) account directly without IS.me.
This is supposed to protect my info, but to me the system is flawed, cumbersome and in effect useless.
Amazing how helpful this system works and convenient right from your phone.
Uploading is a pain in the backside as it won't verify upload.
The problem is in my belief the cellphone camera that part is basically useless as it verifies nothing. Where the video conference was quick and pleasant in comparison.
The site is very easy to use and the steps are well laid out to set up an account. I started on a PC but needed my phone for a video selfie and to take pics of my license... the process is completely integrated and seamless.
Already did! These procedures really stink. STINK, stink
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members