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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Was ok it did what it was intended to do even though we dont have a office to visit or number to call which would be better
Very good experience with the ID.me and the communication are great for the American people and the United States of America because they have taken precautions to protect themselves and you from criminals.
Me ayudaron muy bien con todo lo que necesitaba con la election de mi primer automobile, recomendaria ampliamente a Familiares y amigos.
I initially gave them everything they needed online, and that wasn't good enough. They needed a video call, and said they would let me know when they were ready for me, they would send me an email. 3 days later I received the email, logged in to their site where they told me I had a 30 minute wait for an agent that actually went 40 minutes. After that 40 minutes they transferred me to a page where I waited another 40 minutes before an agent had a conversation with me that lasted 4 minutes. It's done, and somehow you are convinced that you need this, but they suck.
I experienced the normal figuring out what to do. But overall, it was really easy.
Up to the point where I had to go back to an "original tab" the process was easy & the directions were clear. Seems like users ought to be able to simply move forward to complete the process after they submit their selfie and all other ID information
Great experience and easy to use thank you for the great service that was provided to me
Everything is secure. They are very nice and to the point. Very easy to use and understand
Okay just simplify it. Too much wish washy steps to get to the final result.
I have nothing to say everything was good I highly recommend everybody uses app
The whole ID.me experience was very smooth except I do not have a smartphone. It took me a long time, and a laptop with a webcam, to figure out how to do it. I am exceptionally pleased I am now verified and have access to my account! I wish some provision was made for those of us (probably mainly older people not very tech savvy) who do not have a smartphone. How can we help this to happen?
Sign up for the account and I D me sat here and waited a half hour for the video call had my IDs and everything ready to go. They even said it was good. It worked fine she verified my ID and I can go sign in so I went to sign in Wouldn't accept my password X it said he couldn't find my email after a couple minutes of trying again. It said it found email but the password was wrong so I did reset it and I knew it was right cause I wrote it down and when I tried to use it again, so no you can't use it. You already use it so I turn around and set up a new email or a new password and it turned around and said OK it's changed that everything gets done to change it, but I did it And I turned around but sign in wouldn't take it again. Wouldn't try it again. Your account is now locked too many times are trying to sign in. It's worthless. It does nothing to secure anything but due to them to find out your information you have the right to from Social Security. If you don't like it, ID me fix your damn system.
You guys was very good and hope to do more in the future
My whole experience was poor. The name is cute but.me means the domain is registered in Montenegro. The instructions aren't correct. The instructions aren't complete. The whole thing felt like it was designed by engineers
Horrifying experience. Went through the process at least 8 times until it finally took it.
Great! My agent was able to get going and ID me is helping me file for taxes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members