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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Fast easy an simple to read understand and had no problem navigating through the process
The process was quick, easy to understand it was a great experience...
Patience is needed to go through this process and have someone to help you with stress.
The process was simple and it worked the first time around. Instructions were clear and easy to understand. Overall a really positive experience.
Fast and smooth. Before i had so many issues getting verified. So i never got my tax return hopefully i can recieve it now.
I didn't like giving my information to the web site.
It took me awhile to get all my ducks in a row, that's on me. Once I did, the process was good. The wait for the video call was a little stressful as my need was time sensitive. However, the video call was quick and painless, due to the agent's ability (Lucy or Luz - I am having a mental block for her name.)
When you're trying to identify yourself to an official agency sometimes it is very very frustrating no matter how many documents you send in no matter what verification you can tell them over the phone they still will give you a difficult time with id.me it's a matter of just a few clicks and it's done without having to reveal very sensitive private information
Took a while,but pretty easy. I have never done a video interview before
Either this was constructed with AI or the programming was done by people unfamiliar with how thos is supposed to work. I suspect it was done by a company that farmed out the project to an overseas vendor and failed to properly vet this software.
The lady that helped me was very nice, called and did my verification all in under 5 min.
Ich wurde sehr zuvorkommend behandelt und bin gespannt was ich noch dazulernen darf.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members