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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was quick and easy for an older women. It was so nice to apply and not feel confused or have questions that are confusing. Thank you.
My experience was grateful and helpful what we don't understand how to get into my ID and my health event account
Easy & Fast. Easy & Fast. Easy & Fast. Easy & Fast. Easy & Fast. Easy & Fast. Easy & Fast. Easy & Fast.
Applying for unemployment has become a long drawn out process. I want to get my account established so that I can find a new job with the assistance that I need.
I appreciate the quick response, along with your professionalism
Not bad took time to do but easy enough, the rating of the experience was annoying but not totally bad
Easy and understanding on what to do best site best help I ever had
No elaboration necessary here. I just don't feel it to be necessary to give y'all any further feedback from my intellectual property
My experience was excellent I had no problems whatsoever and now I can get my social security card and I have to worry about my identity
While the sign up process for ID.me is easy, the realization that there is no such thing as privacy in the world is very concerning. Government and other private agencies know everything about everybody.
All it takes is one inquiry to understand how much they know.
Without the careful guidance from the ID.me team members, I wouldn't succeed in getting access to my Tax returns online. My sincere appreciation!
My experience was somewhere between easy and hard. The problem might have been user error. But, initially navigating through was a little challenging.
Great job! Thank you guys for helping my info and name stay secure through id.me. Keep up the great work guys! The no-fraud-squad!
So fast I don't remember. I'm sorry I can't fill these out that would benefit any one.
I am very pleased with the assistance that ID.me Trusted Referee, Spencer provided to me during the Video Call on Tuesday, January 23,2024 at 12:50 AM U.S. Eastern Time, because he was willing to answer all of my questions and resolve any problems I had experienced with regard to the verification process of creating my ID.me + IRS Account.
Wait A while but I was constantly trying than after some one cane to the video everything went really fast, I was completely satisfied
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members