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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Never received any assistance No live people to help.
I couldn't get into my my I'd me account cause it have my. Old phone number on it and it want let me sign into that are using my Email
This is the software from hell. After 1 hour of trying to reset my password, I gave up.
Tried using my passport but denied so switched to drivers license. Overall process took about 15 minutes. The video selfie I've never seen before for identity purposes. Happy IRS keeping up with modern fraud prevention methods to secure our information.
There should be a way to verify the company, not the employee and their personal information. This should not be done through personal phones, email, id, etc. This process should be updated to use date related to the company. Too many ways to scam people and now
Process was quick and easy to use and understand. Very impressive system of verification.
I'm 100% strongly satisfied. The team is very helpful. And respond you right away. If you have any questions. This site is awesome all I need is here.
Everything I needed they did it I didn't experience anything wrong great customer service skills
Great customer service and everything worked so far...
Not good. Too invasive and no guarantees that they will be held accountable if their systems are hacked and my personal information is release.
After struggling with scanning my veterans document into my computer ( Which should be a basic task!) I found the IDme program to be quite helpful.
It was easy once I got started looking through my account
I have been 3 weeks simply trying to report a fraudulent email address assigned to me. I DO NOT have access to this email address or it's password and they keep advising me to go to the email address and reset my email address! It's as if they couldn't read English or comprehend the language. I have called my state congressional representative and my senatorial representative too and no one has helped. I need the ID.me account to apply for unemployment in Florida. I have 4 different ticket #'s open which they ignore and have sent 38 emails which they have ignored! I need assistance prior to my funds running out and no one will help. If anyone knows of a way to assist me please call. My number is *******050.
Very easy to access yet did I open pandora's box? I have had difficulty to up date and fix inacurrate information
The experience was cool, it's just afterwards trying to login has been a problem
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members