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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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California
1 review
0 helpful votes
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Love how user friendly it was.
January 24, 2024

Thank you for taking the time and care to design such a user friendly experience.

Date of experience: January 23, 2024
Illinois
1 review
0 helpful votes
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Thank You
January 24, 2024

Very mobile and easy to navigate.
I was able to access my account after changing my number very easily. The ID verification.

Thank You for creating a platform to protect consumers Personal Information.

Date of experience: January 23, 2024
Ohio
1 review
0 helpful votes
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Good performance
January 24, 2024

Wasn't a hassle at all to confirm your identity and it was fast secure and easy

Date of experience: January 23, 2024
Florida
1 review
0 helpful votes
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Better than you think
January 24, 2024

You want to assume that it's going to be long and tedious, it's a little bit of a process, but the outcome, is a relief 😮‍💨 they go out of there way to make sure your verified, and feel secure, i was pleasantly surprised, and glad i had to do it 😊

Date of experience: January 23, 2024
Florida
1 review
0 helpful votes
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Excelente
January 24, 2024

Mi experiencia fue muy buena recomiendo hacer su verificacion de identidad bajo esta plataforma es fácil rapida y eficiente

Date of experience: January 23, 2024
Florida
1 review
0 helpful votes
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Site is easy to navigate...instruction are clear and concise...results are available in just minutes...
Did not require any exceptional input...simply a government issued ID card.

Date of experience: January 23, 2024
Georgia
1 review
0 helpful votes
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Benefits for id.me
January 24, 2024

Really don't have a experience with Id.me I just sign up for things that was told but I would like to know how to work and all can do with it

Date of experience: January 23, 2024
Florida
1 review
0 helpful votes
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The downfall of our society
January 31, 2024

Nothing is more useless than the electronic system this world has set up for its own pleasure. It neither furthers your future nor your finances. It maintains a constant distrust so you are yet again FORCED to use so called "secure" sites so that Noone may HACK your information. Good luck losers

Date of experience: January 23, 2024
Louisiana
1 review
0 helpful votes
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Easy
January 24, 2024

I didn't have any issues. It was easy-to-use. The process was a 1-2-3 step to complete.

Date of experience: January 23, 2024
Colorado
1 review
0 helpful votes
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First experience with ID
January 24, 2024

Every step was well documented and easy to follow.

Date of experience: January 23, 2024
Nevada
1 review
0 helpful votes
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Awesome Services
January 24, 2024

The agent is polite and was able to verify me without no problem

Date of experience: January 23, 2024
Mexico
1 review
0 helpful votes
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Exellent
January 24, 2024

Very satisfactory for the knowledge of my documents and thus being able to attend to my responsibilities

Date of experience: January 23, 2024
Colorado
1 review
0 helpful votes
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Excellent service
January 24, 2024

Very easy to navigate through the steps, i was able to log in to my account in a matter of minutes.

Date of experience: January 23, 2024
California
1 review
0 helpful votes
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ID.me right!
January 24, 2024

When it first came up that I had to do that selfie I was scared because I'm 63 years old and never done anything like that before then when I started the process it wasn't bad it was pretty easy and as I continued on I got more confident what I was doing. Thank you.

Date of experience: January 23, 2024
Texas
1 review
0 helpful votes
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Somewhat good because I had help
January 31, 2024

I struggled a bit but I had help with what I needed help with

Date of experience: January 23, 2024
Ohio
1 review
0 helpful votes
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Pin for Irs
January 24, 2024

Excellent filling out information step by step
Complete information and done

Date of experience: January 23, 2024
Kansas
1 review
0 helpful votes
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Answer VA's question.
January 31, 2024

Too many steps to register an ID and the se d what they wanted. Just called them and they got the info they needed!

Date of experience: January 23, 2024
Pennsylvania
1 review
0 helpful votes
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Very good thanks
January 24, 2024

Nice in faster I think on security also continue to take this service

Date of experience: January 23, 2024
California
1 review
0 helpful votes
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Horrible Company
January 31, 2024

This company is absolutely horrible. I should not have to go through all this verification with a THIRD PARTY company to access MY government accounts.

Absolutely ridiculous and disgusting abuse of government systems.

I wish the government used Login.gov instead of this horrible company.

Date of experience: January 23, 2024
North Carolina
1 review
0 helpful votes
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Great Experiencie
January 23, 2024

Everything was easy, it was my first time doing it. This is a good way to register with the IRS

Date of experience: January 23, 2024