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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I recently used the ID.me Video verification service, and I must say, it was a wonderful experience. The process was straightforward and highly efficient. The video verification service provided me with a seamless and secure way to verify my identity while saving me much time. Overall, I was delighted with my experience and highly recommend this service to anyone looking for a reliable and hassle-free way to verify their identity.
ID.ME enabled me to access the my Social Security Account, something that I tried to do for a very long time (years). I live abroad and until now I couldn't access my account.
Excellent very easy, yes I recommend this application
The agents name by Thea F refused to help me and resolve my issue i do not recommend this woman to help you for your needs she just didn't want to do her job.
Lame software, ignorant people.
Four days of going around in circles because their system would not work. Miserable. Held our payment up.
I have a difficult time but I think I have a good experience tank you for your help..
Really easy and good service, plus interesting customer experience too.
This was fast and very easy to use. I thought I would have to scan documents and or fax documents in. Plus it was easy to understand.
Wow amazing app. Best way to be verified. I feel safe with ID.me knowing your personal data is protected and lessen identity theft. The video verify is super fast and reliable. My personal information was verified first time!
Love love love this app, fast convenient and safe...
User interface was nice and very easy to use. Thank you!
Sometimes not easy to me and can't know what you need
It was easy took only a couple minutes. The man who verified my identity was very polite. Uploading my documents was a little difficult I found it easier to have my driver's license horizontal Instead of vertical.
Good and great experience good job still though I have a lot of people to do that for you and you probably have to do it for me and you can get the job to be 17 to get a job still though I would have to do it with the job
Agent was very informative and made the process simple. Good customer service!
Fast and accessible and responsible and my problem got solved sp fast
Great thanks u wish can get help on Spanish speaking operator
I'd me is to identify your self so that way no one will get your identity
I found the instructions not clear. The amount of questions was tiresome. Having to use my smart phone was alright, except I had no idea how the process worked. At least now I can get into the Social Security site.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members