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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Much easier than when I did it for (with) my clients
Not so what successful I need more help trying to get my IPPIN I need that and I cannot get in my account so it is not working for me and I need it as soon as possible
Good,friendly personal. It was quick considering the wait, actually felt safe.
I am grateful there are people in place who are kind enough to walk you through the process.
Good job but need a little help from a live person
I was informed via email that a new and more easier way to access information in the VA website was happening before the end of the year. I was given the option to set up and access ID.me now if I chose to. True to their words it is easier then all the steps involved in other sign in options. However, the set up process was overwhelming. There was about five verification codes sent to go through different parts of the setup including personal profile, ID vertification, two seperate verification processes during login including downloading data to system by photo's or documents.
Good very calm and would cal anytime for help if needed. I'm glad I can move to, hopefully I will get my refund soon I'm praying for that day
The lady on the phone was so nice and patient with me and guided me through everything
Exelente comunicacion para establecer el sistema de Forensec
I feel great because my information is security, the system show you step by step for easy process, I like that's, thank you for take care us.
Complicated I need to create an account as a tax professional by changing my previous login. I used my personal email as user name I can get in account but the two IRS representative did not help me or assist me to change the user name from my personal email as user name
I appreciate that I didn't have to get up to find my purse. I was able to opt for answering questions about myself instead.
Fun to go through, satisfying and comforting. I hope it works for all websites and organizations.
Very good always there to help you in anyway you need
I loved it it was very easy to get and sign up your info is safe an
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members