On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very great workers understanding good help keep the smile on their face make sure that everything is done correctly they just are some great people very respectful and I would recommend anyone to them they are great company
I tried to do this about 8 months ago was not successful. It wasn't that important to me and I could have tried to get on with an agent. I recently got a new phone and the pictures were accepted right away. The rest went pretty easily. I
I am not happy you have go paper work it need to be easy for all people it take to long
ID verification process could not be easier. Using the latest technologies, you can sign up & verify your new account within minutes. Wish the Banks would use this process
The directions and explanations of the steps that were happening were thorough and easy to follow.
I have spent two days trying to submit my ID needed to file for Unemployment insurance in New York. I already have a claim open and ID with NYDOL but they keep referring me over to ID.Me though once you get to ID.Me and set up your account information with them, the link to supply your documentation (photo ID etc.) is NOWHERE TO BE FOUND. Ask for help and you get a AI named "Roy" who will direct you back to NYDOL where the loop stars all over again. I've sent in two tickets for assistance and they have gone unanswered. I haven't filed for UI in over ten years and the old system seemed to have worked fine. Who's great idea what this?
Addendum; I just got a message from a different department saying I now have a support ticket number. Lets see how long this new Möbius strip goes on.
It has been very frustrating for someone in my age group to use this tech stuff that I am not comfortable with. I have difficulty reading things on a computer screen or monitor even with making adjustments to the color or the size of the font. No matter what I do or how my daughter and niece give me assistance, I am still very frustrated.
Horrible. System is confusing, locking up, password cell is locked so cannon complete the login.
Test your software better before you send it out. I now have to paper file all the 1099s
I accidently suspended ID.me account a week ago that close to Q4 941-2023 and annual form 940 deadline. Tried submitted many emails to them (they even don't provide visual agent and phone support) have heard nothing.
There really good on there doing thank you so much for all your help..
I never did apply for unemployment before it's my first time
It take me a while but I made it
I would like to know when I will receive my unemployment money
Thank you
The ID.me site relies too much on its buggy software to carry the verification processes forward. I encountered a number of problems, starting with the MFA methods. In Bolivia where I live, national phones cannot be reached with messages such an the authentication code. Other methods do not work either. I tried to download one of the key programs and Google told me it was not available in my country. I was able to do a work-around by getting the code sent to my daughter's US phone. Otherwise, I would have stayed completely stuck. In the middle of thee process, I found o few dead ends where I couldn't go back and straighten something out. At the end when I had to get my documents verified electronically, before the video call, it misread one of my documents. At that point I should have been able to access a human being, but getting the scan to read it correctly was a requirement to talk to a human being. Fortunately, THIS TIME, a repeat scan was correct, and I finally got through to my video call. In summary, the software of ID.me is not trustworthy enough to be relied upon as a gatekeeper that can block the process.
Good experience in the beginning I don't now how to do than step by step I did
This is one off my best experiencess i have and i really surprice the ezi and fast way to do my ID berification thanks for make eberithin esier fast and safe
Please make sure to have all of your documents when you sit down for the verification process. You also need to have good lighting so there are no shadows on your documents. Once you send your documents you will receive a telephone call from an agent which is just another part of the process. Please have patience and you will receive wonderful care from the agent that will be calling you
It was wonderful they did everything they needed to do by helping you get your stuff together
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members