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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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First day ended up calling helpline after having trouble he put me on hold and would get right back to me. I waited 20 minutes and he never even verified he was there. Tried second day and used passport card. Should have used passport. There was nothing available to take photo of backside. Being a first time user I was very disappointed but at least I was able to submit this and now I'll wait 2 or 3 days for my final verification.
It was real essay...and went real fast...the longest time I had to wait was for agent and that 5minutes...
When I got the notification that I had to verify my identity. My phone was off so when I was at work I couldn't work on it until I got home to use my wifi so it took me 4 or 5 days to get it done. Like I said time consuming.
The experience was very good. It is a safe platform to trust and we hope our data is not compromised.
I give this a five star rating and review because of its excellent review and I will definitely give more feedback
I do not trust this site. I am worried now about identity theft.
The selfie option is an elaborate way to tell you that your phone sucks. The video call option tells you not to step away for the next 20 minutes while you wait, and then it keeps you waiting for over 3 hours.
Have used idme in the past for njdol twice. First time was a nightmare, second was decent. Now I had to use it for my federal return and it is useless. Why have all my info if you can't help me?
ID.me was simple and easy to use. Didn't have a single problem and didn't lose progress filling out my taxes.
I can't get this setup with my ID'S. Also my account
Thank help me here and get my iD.me account and could see want I need here
I have to keep logging in and obtaining a code when clicking on different tabs within the site. It seems to me that once logged in, one shouldn't have to re-log in.
ID.me stands as a trusted and reliable authentication solution not only for you but also for your family and immediate circle of friends.
The video call was short and the gentlemen was very nice and patient. My wifi was going in and out but he got it done.
Great site. My only issue was verification through image as it did not work.
I usually struggle with technology but account setup, multi-factor authentication, document upload, and video selfie for identity verification were all so intuitive that I was able to do everything on the first try!
Once they tell you what to do next it's easier. Everything is they, but your on your own. If you miss something, you'll get an email to come back and complete it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members