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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The biggest waste of time I have ever experienced in attempting to accomplish a government requirement! It reminds me of something out of Mission Impossible, which is an apt description of the whole "process." The goverment has less regard for taxpayers' time with every year that passes. Foisting this on us is ABOMINABLE!
Process was too long. Had to wait 30+ minutes just to talk to someone (who was outsourced btw and not an irs agent). I am verified which is good but if I had a limited talk/data plan I would have lost almost an hour just trying to verify
It was a great experience the person I spoke to was very nice a respectful and helpful
Everything went great, just what was a little tricky the identification data had to be entered at least 5 times
Good experience. Representative was pleasant. User friendly. Received video call within 5 mins of submitting my application.
It was very easy, and gentlemen was very nice I recommend everybody has to go to this is for all good around safety for our identity don't get an patience it's very easy
Great I love the chance to really work with you guys
Want my bank info all I have is bank card and I don't know why you need my bank information
It was ok a little longer then would of like's answering questions would have been easier I had to go get my license for this process didn't have it with me
The ID.me way of verifying somebody's identity was new to me. I liked the fact that everything was done online, which suited me just fine. Uploading of documents was easy and straightforward (that is if you have the required documents ready). The idea of adding a video call as further verification step was clever. However ID.me should strive to shorten/streamline/facilitate the wait for their video call. This could be done for example by offering time slots of not more than 30 minutes during which an applicant will definitely receive the call. Or by alerting the applicant a few minutes before the call by text message. Or by installing a realistic timer on their web page (one that only counts down and not back up again and where one minute is actually one minute and not 2 hours). The acutal call - once it finally started - was very curteous, professionally conducted and took not more than 2 minutes. Apart from the long wait for the video call it is a well set up process for verifying somebody's identity.
I'm not one who has a lot of patience for these types of websites the fact that I was able to get everything done without getting stressed out or riddled with anxiety says a lot thank you
Nice! Humble, excited experience I thought I was going to be misunderstood but she understood me
Takes some time out of your day to get used to being on the website. However, it is worth using for self recognizing and identity salute. I'll use the website again and again.
It was very difficult and frustrating to use. I couldn't take a video selfie. I had trouble uploading my identity document.
Quick and Easy-- I highly recommend the website to anyone who needs to verify their identity.
It's good.
Sow I'm very like applications.
Sow very good.
It was fast and he knew all the steps so it went very well
Setting up the account was easy enough, but uploading documents was a joke. Was required to do it 4 times each and then it still didn't verify my identity. Then the video selfie required 4 times and it didn't work either. Such a terrible feeling not being able to prove you're you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members