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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I found the registration with ID.me easy, but have several staff that were challenged by the process as they are not tech savvy. One doesn't even have a smart phone! Another has a smartphone but doesn't know how to do much other than text/call. I would definitely recommend mentioning the need to relax privacy/location settings for this registration to work as well provide for more readily available registration options that do not require mobile devices.
Very good I also enjoyed the time that this company took to provide me with all the Information that was needed thank you very much.
I had no problem following the instructions to verify my identity.
Everything was smooth and easy from beginning to end (sign up, document upload, waiting period, video call, and final steps). They even sent me thinking-of-you emails to let me know they hadn't forgot about me and why the waiting period for my live video call with their agent was taking longer than they anticipated. The agent was patient, understanding, and flexible while I struggled with minor technical difficulties with the background (don't blur it!).
Very easy directions, just put in the required information and, rapid response time
First the email
Then I uploaded the documents
Then it said I had to the video conference and that's when I was like WTH, and here we go
More than 3 days later I received the email for the video call.
I received it on Friday and didn't do it until Monday not realizing that it was a 24/7 thing
I followed the link and it said 17 minutes hold time
Well I was only on his for about 10 minutes and I got a nice agent that actually smiled!
Then after that everything was smooth sailing and I passed
Very easy excellent very helpful Good experience problem solving
The overall process of setting up account is very smooth and easy, and it's secure.
Thanks!
Id.me provides the worst service in America. Federal agencies should get rid of this company immediately. Insanely terrible customer service.
Idk yet have not explored it enough to experience anything yet but I think it's a good idea
It is a good program. I'm not necessarily sure what this program's purpose for me is..
When great people was very great working with professional going on paper business taxes filed when good no problem wa
Ok didn't know this was going to be such a process. We have got our refund and no letter. My wife requested an another and it said could be another 3 weeks.
I could not access the video selfie. But over all i dont have any more problems
Having my identity verified by ID.Me was a very simple process. Though a little time consuming, it was not difficult. I feel confident that my information is secure since the IRS and Social Security use it for their login.
Buena eficiente el trato fue excelente buena comunicaciĆ³n
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members