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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Was told 2-3 days took 2 wks.? No pin or anything to hep me get my taxes done IRS can do the same thing. The link provided didn't direct me to my pin but a non useful irs link that was confusing and not to my account. I now working with the irs to get my pin as this didn't work one inch for me at any level complete waist of time service should be defunded and considered a waist of tax payers money. Nothing was accomplished using this service I personally believe it has hindered the process and the I'll make getting my taxes even longer. If you gotta use this service I feel bad for you as it's pointless and useless amd doesn't provide the pin that's required. I will complain to my Governors office the irs and the presidents office to remove this waist of tax dollars service as it didn't do anything I have spent 3 hrs in the phone with the irs still no pin..
Fast and easy was not on the call long pleasant experience
I was attempting to log in to retrieve my Identity Protection PIN number to finish filing my taxes. Most of the process was quite easy and the steps to complete them were simple and intuitive.
However, once I reached the phone number portion of the verification process I had issues and was stuck there unable to complete the task. I tried my own personal phone number (registered in MY name) and it was not accepted. Struggled for days trying both options of verification (self-guided and video call) and neither one would work. Finally I had the idea to use my Mother's cell phone number (registered in HER name) and was finally able to complete the verification? Very strange and confusing.
Im a housekeeper I clean rooms for a living at a hotel
I was setting up a payment plan for taxes and the process was simple and easy
Amabilidad buen servicio y excelente trato tres palabras para describirlos gracias!
Login.gov did not like my Google number so I used ID.me to access the government website. The process was easy and the agent was very helpful!
It was my first time and I like it. I really were looking to see how can I receive my tax pin after not receiving it in the mail.
First time, I was very nervous, still nervous because I received no benefit.
Very disappointing I thought that I would accomplish my tax ID number but I didn't. The process was very disappointing because I put in my personal information but I did not get anything back from it. It was a waste of time actually once you do the process you still don't get your information that you're looking for so it's a waste of time, I'm gonna go into the IRS office and see if they can help me in person. Thank you.
ID.me is an easy site to use and navigate. I have used it for several verification sites with no problems. I recently tried to log into a web site I have used in the past only to be directed to a new login verification site. Their preferred login site could not verify my identity. ID.me was the second choice and since I had an ID.me account I had no problems with being verified for access. The US Government is using ID.me for ID verification. If the government is trusting ID.me that is saying it is a good site to use.
It was excellent very professional and extraordinary service
What it was like no other experience I ever had the customer service came I only got right straight to the business and had all kinds of patients with me and likely to like thanks
Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast Easy fast
Id.me is very stressful system. Plus no phone number to call for assistance. Still have issues with sign in to the two government system ASAP and PMS. Id.me has not responded to my e-mail
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members