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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The waiting room was long the the guy really helped
Great experience, great candidates fully trusted really good of explanation. Patient with the customer easy to upload pictures easy to figure it out. Polite customer service.
Was easy to follow step by step instructions. I feel the personal information I provided is safe. Was able to verify what I needed for irs.
Very quick, simple and painless. It was easy to navigate thru the enrolling page
NJ DOL uses this service to verify people. Doesn't work all the time. In my case, it says verified when I log into the ID.me half but in my personal backend it keeps saying I need to verify endlessly! Humans could solve my problem on the phone but this service is being used rather than people being in the office and providing the simple solution to a small issue. It's an error that has nothing to do with me. I know a person could press enter or delete, reset and fix my problem but this dumbass site has a deal with DOL to waste our $#*!ing time and leave us without our money. Make people going in a loop to nowhere, that way they can't blame us for not paying out, it's just system errors! Yeah right…. Fuqin bullshyt‼
It was simple once i got focused, the video picture verification was the best part. Other than that it wasn't that difficult at all maybe in the future have a little bit easier ways to get a hold of people when they are in need of help.
Take your time and deal with each step as it comes up. Make sure pictures fill the space provided. Took me about 15 minutes and I had to shoot my pics a couple of times to get correct.
Time will tell if I have learned enough to sign in again. Thank you for the time.
Very helpful in the way they made sure I had all documents, The team never got irritated with me and so it was a very pleasant experience.
The first time I use you guys this is a good thing that you are doing
ID.me provides an invaluable method of confirming my military service to external websites and entities. Saves me from having to share my DD214 and/or SSN so much! Easy to use, easy to change (I recently retired so had to update, easy!), easy for external entities/websites to query/confirm my military affiliation, and easy to change my password! 10/10 highly recommend!
I had to set up ID me to interface with government services for personal business and it was difficult to set up with lots of error messages and no help.
When I later had to use ID me for another government service in connection with my work, I had a lot of difficulties to set this up and there is no help phone number. When you go on the government websites, there is a help desk number and you can resolve issues. But at ID me you first have to chat with a robot to then advance to the stage of getting a help desk submission form. Then good luck waiting for the answer.
It's also very intrusive for something you need for work: you have to give your SSN, copy of ID, and make a video. Who will be liable for personal loss if there is a data breach at ID me?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members