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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Called to verify identity. Used the self-help option. Able to start the process and upload my id but after 20 minutes, still unable to get past that point. Had to start over and use the video chat option. Took about 20 more minutes for someone to answer. Was very grateful for that but the rep was very "short" with me.
When I logged on it said 30 minute wait time. Two hours later an agent picked up.
Have good communication was nice n have it done quick n fast
ALL straight forward questions & NO trickery involved. Quite frankly it was very easy. Thanks for making this experience a pleasant pleasureful experience. Peace Out, TruckersRule!
Muy buena y muy rápido atención con amabilidad nunca había hecho esto es mi primera ves y me pareció facil
It was brief, easy to understand and highly trustworthy. The staff who assisted me she was highly professional. I'm a happy client.
At the beginning the short video for you face after you send your id's then, your social# then they ask you then it take 30 minutes to very your document, after there was a video call to identify if it you, for me it was a beautiful experience.Thank you so much ID.me
Experience was very fast and relatively easy considering the documents you need are fairly obtainable if you're trying to identify yourself. Small issues with the video verification which couldn't recognize my face so I had to speak to a live agent for it, but otherwise it was fairly fast.
So easy and operator so nice very easy to follow directions and understand
Requires two devices (smart phone and computer or iPad) and you'll need your ID. Prepare to take a selfie and a quick photo of front and back of ID, then upload, and you're good to go. Plan for 5-10 mins for set up of account, completion and verification.
It was easy and reliable to get me verified to access the irs.gov portal to get the information I need
The wait time if you don't want to make an appointment is probably going to be about an hour and a half. But whenever you finally do get connected the process is fast and easy, with great agents to assist you with your business.
Excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent
Very quick and easy! Links you up to a lot of great benefits and services. Very helpful tool! Great job!
To gain access to my Social Security Account, which I paid into for 40 years, I had to go through ID.me which demanded a copy of my state drivers license (front and back) and that I provide facial recognition data which I am positive will be used against me in the future. I have never committed a crime in my life and these thugs have gathered the same information they gather on criminals. I want to see the ID,me data on ANY of the criminals illegally entering OUR country. You can bet that the illegal criminals waltzing across the border won't have to do any of this to take the democrat vote buy payoff. Take my word for it, the American people are the enemy of the government we have now. But there is hope. Almighty God, 'El shaddai, IS going to return and each and every narcissistic sociopath in government WILL answer to Him. The vile communist demons may have won the battle but the perverts are going to lose the war.
Terrible but like I was getting into the $#*! with no lube
Really good service and quality and the people in trust in their people they have good service we will trust in them
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members