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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I love the help they giving me and I would to come
Due to an issue with the other verification options, more than likely my older computer, I was able to easily register through ID.me. When living abroad it is occasionally necessary to get through to US Agencies and ID.me is that link for me. I was also very happy with the Customer Service provided during the video confirmation call.
Extremely simple from start to finish! Thank you very much!
I had a friend walk me through it to be able to file my income tax for TurboTax to be able to get my income tax from last year tax files
Sufficient & assessable was able to identify myself & received assistance to verify documents.
Connected my i.d account to my gov account and i love it
My experience was very satisfied very easy steps was easy to understand and
Understandable easy to communicate good customer service
The very pleasant female who conducted my video call, was extremely pleasant & helpful. She made my experience very nice!
They "required" much more personal info than needed to verify my status as a teacher, especially since it's verifiable on my state's department of education website with nothing more than my name.
Was hard at first but now achieved for me to experience id me started out because of bitcoin
It was a very good experience and helpful for what I needed.
Worth it just timing was forever but it was good I did however have trouble with the picture part but all of everything else was done in great time
IDs and facial recognition are great but would like to see biometric to be added.
This was a difficult website to use. I had a lot of documents to upload. My experience using this was not that great.
It took me days to perform a simple operation, and the reasons for failure at each step were not clear. Once I finally got to an agent the video conferencing tools were clearly underdeveloped and slapdash. I hope I never need to use this site again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members