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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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First time, I learn new ID.ME to me. But I did already apply pretty process done.
First time using ID me seems very hard.but as I go along and ff instruction manageable. It gives security for my information will not be easily hacked
It was easy and painless except the wait time that I wish was a little bit better
Too much involved just to get a statement. I don't have the means always to upload pictures because I didn't have enough memory on my phone to take pictures. Just ask questions to verify my identity.
Unable to set up. Will not accept my license
Very difficult and confusing for non techy oldster.
Want and need a live person for assistance. Unable to
Get needed help online.
WOULD GIVE NO STARS IF THAT WERE AN OPTION!
Good communication an friendly with good understanding
The Rep was efficient and professional, easy to understand and pleasant.
I was able to sign up for ID.me access to the website within a few minutes and found it easy to follow and log into the system. I had my documents scanned and uploaded within 5 minutes. The verification also took less than a few minutes to complete. I had no issues from beginning to end.
Thankfully for the help that was given hope people would use id me
It was easy to register with ID.me. It was easy to follow directions.
Hooray for yet another unnecessary bull$#*! step in our endeavors to claim benefits we have already paid into and deserve. Hooray for spending taxpayer money on this stupid platform so we can find neat ways of stumping our not-so-tech-savvy brethren so they get frustrated and give up before they can successfully claim these benefits, that again, we have ALREADY paid
Horrible. They could not have this more difficult had tried. It was cumbersome, very confusing, and overall very unpleasant. There was no way to talk with a real person. I was constantly referred to articles online when I needed help. Maybe try this on older people with limited computer or cell phone experience before unleashing it everyone else. I found it very, very hard to use. I am not surprised that an organization like the federal government chose to go with them. If I never have to use it again I will be very happy.
I was nervous about the service but it turned out to be easier than I thought.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members