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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was awesome and the process was a step by step instructions. To walk you through the process.
I found that i needed help by someone more experienced with computer usage.
It was good but kind of skeptical because it so
Very private, if any thing bad happen in the entire process all my important & confidential are at stake.
Fast setup and fast access and service the chat was a great success
The IRS sent a letter saying need ID verify freaked out hop on ID. Me and with on mins I had all my stuff entered and sent accepted and boom all problems solved
It was SIMPLE fast easy and secure
The process was fast and uncomplicated. Stress free experience!
I was having trouble with my pictures, and the video chat helped all of that. The operator was extremely nice
Man was polite and very patient.very pleasant experience..
I am forced to use ID.Me to access my SSA account. I have stage 3 colon cancer and have a current application for disability through the SSA, and need to check the status. I moved to Sierra Vista AZ on 2 February 2024, and on 24 February I accessed my ID.me account to update my address and password. On 25 February I attempted to access my SSA account only to find out that my ID.me account was "Temporarily" suspended. "Temporarily" is in quotes because it is now 7 March and my account is still suspended. On the 25th of February I sent in a trouble ticket to ID.me as they requested, and I responded to the followup email demanding more information, which I gave. I have submitted a trouble ticket every day since, with no $#*!ing response or action from ID.me other than the aforementioned automated emails which I responded to as well. Yesterday I filed complaints with the BBB and FCC regarding this issue. ID.me should be stripped of their contracts and consigned to the fires of Hell. Why didn't I call customer service about this? ID.me does not have $#*!ing phone support, only their $#*!ing trouble tickets that they refuse to act upon.
I would have given this review 0 stars, but the system would not allow it. Please, please, please, if you value your life and security, do not use this service.
The wait while my documents were being verified was well over half an hour. The hardest part of the waiting period was the estimated time kept changing. It started at 10 minutes, went down to 8 minutes and then climbed all the way to 21 minutes. Then up and down after that. I would like to see a better estimate of the waiting time. If it is going to be 30-40 minutes, OK, then let me know at the start. At least I didn't have to listen to canned elevator music while I waited.
The video call was a very pleasant experience. I was notified what documents to have handy and the lady I spoke with was most pleasant, polite and helpful. She walked me through the process and was professional throughout the experience. I would give ID.me high marks for the service provided and it is exceptional that they provide a survey to improve their service. I would definitely recommend ID.me to a friend.
Somewhat difficult to complete the process due to cognitive difficulties
Con ID.me ahorras mucho tiempo excelente servicio la recomiendo 100%
Process was easy with step by step instructions. Be sure to upload photos of drivers license.
The set up itself was easy but when I go to make a payment it says no dollar amount entered. After several phone calls no one can tell me why. I am now forced to pay with a credit card on different site and charged a fee of $2.50
I had to verify my identity. ID.me was easy to understand and use. I put in my personal info and then a quick video of my face and I was done.
Thank you for your good service, i did appreciate what you do to make it easy for me to sign up, i wish you Good luck and make a lot of people know how to use it so that there life will be easier, I strongly agree this plot form will do great things in United States of America
It was very quick and straight forward on what was needed and what documents to confirm my identity.
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members