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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I.D. me is the safest website and most importantly place to go to identify yourself when it comes government issued.
You probably already have an id.me account because you you renewed your drivers license and did it at the same time. All it does is map your face and compare it to your license to verify it's you. Easy Peasy!
NEVER BEFORE OR AGAIN WILL I USE THIS DATA BASE! TOOK OVER AN HOUR TO GET TO USE THE IRS SITE!
SO ANNOYING that I will never use again and I do NOT TRUST!
I have no idea why I had to go through this to sign into IRS when I have had the ID.me sign in before. I felt it was excessive, invasive and took way too long to upload images -even though I have high speed internet- and then get to the part where then they needed to do a video chat. That wasn't explained when I first started the process of signing up with ID.me. I thought all I had to do was send my driver's license to verify I am who I say I am. Nope, they needed my DL, SS card and insurance card. You need to explain to people a little better what's expected, what is needed and why they are doing it.
I can't even imagine that someone with cognitive issues or even seniors in their 70s and '80s could manage going through this process without losing their minds!
The step by step process was very simple. The video ID could be simpler, but it all worked great.
Easy and simple. My experience was very informative for all my needs.
I am so happy the Social Security Administration has added this powerful technology to protect my personal information! It's so easy to use and powerful! I am really impressed with the technology and implementation of this technology. ID.me has made this process super simple and effective. I am just a client of SSA and been using ID.me to log in for awhile now. The addition of facial recognition makes me feel even more secure.
The ID.me system worked okay, after a problem with verifying who I was because apparently I had info with SS that linked me to my landline phone. Also, getting from ID.me and through SS was a hassle, because I was ONLY trying to apply for Medicare. ID.me needs a DIRECT link for Medicare applications so we don't have to keep logging in to other accounts.
Was so perfect for me because was really fast and the person that assist me was very professional and polite
This is a very useful tool. I thought that this process would take forever. As a new user I was a bit skeptical at first after following some simple directions I felt safe
Went through the verification process just for the IRS to tell me verification failed. Not sure what's worse, Jumping through hoops for nothing, or getting robbed by the government.
You all helped me verify my ID when no one else could. Thankfully you have multiple approaches to help individuals acquire verification when other steps fail. Thank you so much. I live in very rural New Mexico, and your methodology and inclusion of multiple steps and allowances to achieve authentication made my life much easier. Honestly, directly with the IRS, they are so overwhelmed, I was not able to accomplish it. Keep it up the great, amazing work you're all doing. Keep that code solid as you are doing, the CSR experience, tech side, keep up the great work. BUT, so you know actually, your end user also needs to keep up their side to make the experience work thoroughly. Seriously. It is a precarious balance. I suggest putting out white papers on how to traverse certain issues. Such as, what happens when you're at the IRS end, their website, you request a PIN, but do not recall the information you originally used to create the account. If you are doing this from their end, and honestly even from yours, it is not clear on the next steps. I would consider writing white papers, knowledge base documents, but you must let the public know of their existence. A slight touch of marketing should be applied, even if it is via social media. Just a little feedback. Thank you for asking about my experience and for my feedback. Once again, thank each of you for bringing to fruition the result I needed. God bless you all.
Hard till I figured how to open my camera browser...now I will have to figure out how to amend my Pennsylvania tax return...
Great I loved it it was simple cant complain about any thing right now lol
It was awesome and the process was a step by step instructions. To walk you through the process.
I found that i needed help by someone more experienced with computer usage.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members