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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Trying to do it yourself seemed easy, but than having to wait to get approved was the worst part. When you didn't get approved and had to verify everything over again in person just takes a little to long
I assisted in the process as to entering the information in the computer. For a friend assited to complete he did not have knowledge to using the computer or your process it was completly to long and unfair to the wait times of completeing the whole entire processs to provide income for the comsumer. They have to go with out while waiting for your company. Not fair at all.
Okay I will recommend this to others
To use. Problem in our place is the quality of our wifi is to slow. Thank you.
It was good they help me learn about this because I didn't know a thing
I had a great time with the customer service everything is fast and quick I got to put all the information on the site and it was right
It was very good and my interviewer was extremely helpful and so polite
It was a good experience because you can trust all your information.
It was very helpful knowing that my identity is secured
Signing in through ID.me was fairly easy but required a lot of steps. Good to have a single site to sign into securely.
The application took longer than expected. I had the IRS on the phone with me during the process and they weren't expecting me to spend this sort of time to process the application.
My experience was amazing meet with a lovely young lady that was patient enough
I went though the whole process
Three times and was rejected for unknown reason.
My experience was awesome. Customer service agent she was great a very patient with me.
The sign up process pretty easy and I did run into no problems.
The IRS agent was kind and helpful in resolving my issue. I followed her instructions and was able to obtain my needed information. Excellent work! Thank you all!
Quick smoothly also accurate involvement is free and support our tax return
Everything was fairly easy to understand and do. I can appreciate the fact the site has the option to "remember password" as I always forget and end up needing to reset my passwords.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members