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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Website was inefficient. Took too much time. Access to Google Photos was deplorable. Hurry up and wait! Didn't like it.
As a provider for our military Veterans, I have been trying to gain access to my account for over 5 weeks. Nothing but automated responses, obviously not reading my words that I reply with or anything that I am trying to get across as to what the issues are. The absolute worst I have ever had to deal with. It is an endless hamster wheel of ineptitude and am beyond frustrated and have had zero help with getting my account issue resolved. Lots of back and forth with the same answers over and over again. This is causing a terrible delay in care for our Veterans. 5 weeks, and still no resolution in sight. HORRIBLE.
This was a very easy and explained very well app ro use.
Turbo tax told me i owed the govt over $6000. This simple and direct program gave me a refund of nearly $900 in less than 30 mins.
5/5
Well done and appreciated, I hope this will help me to learn more and even teach others
I had the opportunity to record my face using technology for a recording of moving visual images. This is done so that individuals have no doubt that it was me performing the actions that allow myself to begin using my online account. Photography enables individuals to obtain a closer look of what's happening. With photography, i could share information with the program and document my participation. The program was convenient and worked. I consider it particularly modern.
I am old and hard of hearing and English is not my native language. Regardless of that, ID Me helped me to have confidence and pass through the interview easily. Thank you ID Me for help!
It was good cause I finished the verify and it gives bodls words and readings for you to upload info
Very fast and easy. Very nice agent. Was able to get help very quick to help me out with my future
I didnt have a hard time with website on creating my account, also I will recommend it to my families and friends. Its very easy to maneuver online and taking photos with loading documents as well. I am fully satisfied with this website.
Good.thank you, but I have nothing to add. So I will just type.
I was very excited about the way the process went very fast and easy
It was awesome! Very profesional help! Show me how to work with this on a very clear manner.!
Rough start(my fault) didn't have the best documents that were in easy to read condition. But after they were accepted. Smooth sailing.
I want too thank you all for helping me. I had issues with them not verifying my phone number and it's the only phone number that's in my name and the only one I have and use. I've had it for going on two years. I didn't have another one too give them that's why I did a video call. It was my first time ever doin it but my agent was very polite and patient with helping me. He walked me through the steps of what too do and went through everything with me. I appreciate the help and thankfully he verified me and got it all took care of. Thank you all again!
Very nice is beautiful es muy fácil también es gran ayuda y oportunidades para identificar me como el título de la cuenta es seguro para información personal gracias por todos su apoyo que Dios les bendiga hoy y siempre
Completed the process but unclear if I'll have to refile or not the ending is very vague
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members