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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Following the steps required using smart phone was easy & OK, uploading the document to send the necessary paperwork was convoluted...the steps need to be clear & pictorial help would help immensely
Adding a statement to verify if " this link" was received would also be helpful
A process that felt like it took longer than needed for an only process.
Excellent and very brief.I thought they weren't gonna identify me.but I was able to provide the documents needed for the verification process.
It was Topnotch experience, very precise and straightforward questions were asked. The response was also very prompt
Muy rápido en cargar los documentos y la atención en la llamada muy rápida y atentos
I tried to access my account to set up a payment program for my taxes, but I couldn't sign in because the email address on the account was not mine. It looks like my account was hacked. I can't sign in, there is no number to call, the chat bot just won't let me talk to a live person and just redirects me to fill out a customer support ticket. I filled out a customer support ticket and a week later got an email. I answered all their questions. Two week later, never got a response and my account is still suspended. The worst by far customer service I have ever experienced.
The gentleman was kind very patient and help me with everything that I needed to do
Have been trying for one hour + to get verified so that I can get a copy of my 1099 form for 2023.
Have uploaded again and again documents and the system says - chose a way bla bla but gives no option to do anything. One time system said "verifying". Took 10 minutes and was rejected without providing a reason. Awful system and time consuming!
I've used ID.me for a few years to access several sites I need to take care of business on. I've never experienced any problems.
I was very satisfied with the customer service. I would be more than gladly to use them again and everyone have a blessed day.
Great need help me I could get in my feet again, and make enough money to pay my bills
My account was suspended for an as yet unknown reason. I have submitted a ticket per their instruction. So far, crickets. An absolutely worthless service provider.
Website was inefficient. Took too much time. Access to Google Photos was deplorable. Hurry up and wait! Didn't like it.
As a provider for our military Veterans, I have been trying to gain access to my account for over 5 weeks. Nothing but automated responses, obviously not reading my words that I reply with or anything that I am trying to get across as to what the issues are. The absolute worst I have ever had to deal with. It is an endless hamster wheel of ineptitude and am beyond frustrated and have had zero help with getting my account issue resolved. Lots of back and forth with the same answers over and over again. This is causing a terrible delay in care for our Veterans. 5 weeks, and still no resolution in sight. HORRIBLE.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members