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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Good experience, it was a little confusing at times, but I was able to get through it and get my ID confirmation submitted
I was skeptical at first and figured I wouldn't receive my ip pen the same day…but I followed on screen instructions and within a few minutes I received my pen!
I sign in for the first time with ID.me it was a pleasant experience, I was not expecting to be so easy,
No issues at all; everything went smoothly.
Unsatisfied still don't have a IP pin still can't get in touch with the lady again trying to take the selfie looking through the email no email yet I really didn't think it would be this difficult to get a IP pin
Thank you for this great help no more trouble signing in
Easy and made me feel secure with knowing that the correct person is trying to log in
Process is simple and fast directions are right on point. I'm very satisfied with how everything is structured.
Good experience, using ID.me I highly recommend others using it.
Muy buena experiencia porque está aplicación ayuda mucho para revisar mi caso con IRS
It was very easy and smooth. The lady that did my identity verification was very nice and great. She was very nice and respectful.
Getting it done fast and easy was great for me. And I would recommend it to anyone.
I initiated ID.me account on Sunday night and able to access my required information from IRS within half an hour!
I just answered some questions, did the video call, and answer some more questions and I was done
Following the steps required using smart phone was easy & OK, uploading the document to send the necessary paperwork was convoluted...the steps need to be clear & pictorial help would help immensely
Adding a statement to verify if " this link" was received would also be helpful
A process that felt like it took longer than needed for an only process.
Excellent and very brief.I thought they weren't gonna identify me.but I was able to provide the documents needed for the verification process.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members