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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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California
1 review
0 helpful votes
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A New experience
November 29, 2025

Make more believes. I am so happy for this new experience. I understood how to do that, but I believe I can when I try and some one helps me.

Date of experience: November 18, 2025
Illinois
1 review
0 helpful votes
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Time saver
November 29, 2025

Once I verified my identity after the first time it was super easy and super fast to log in after that. It was very convenient and I am so glad I didn't have to stress out about having to log in again and having to do some second Factor login that's annoying and time-consuming.

Date of experience: November 18, 2025
New York
1 review
0 helpful votes
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Inexperienced computer users
November 29, 2025

Not completely comfortable with using the computer to upload documents needed to complete various personal applications for identifying the applicant. Need to carefully read the respective instructions and it could be very helpful if you discuss the application process with someone who had recently completed the computer application process. It might also be helpful if you google ID.me to be more familiar with company and it benefits.

Date of experience: November 18, 2025
Illinois
1 review
0 helpful votes
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Can I give zero stars?
November 29, 2025

Does not work! Nothing I ever submit can be verified. Nothing! And I love when my phone number can't be verified and they say to 'use another number' like who has multiple phones/numbers?
And it should be able to be verified since it's my phone that I pay the bill on!

Date of experience: November 18, 2025
Colorado
1 review
0 helpful votes
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Do Not Recommend ID.me - Spam Farm
November 28, 2025

Since using ID.me for military service verification, I have been getting spammed into oblivion with offers from spammers who got my info from ID.me. Do not recommend

Date of experience: November 18, 2025
California
1 review
0 helpful votes
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Why ID.me for me?
November 28, 2025

Because it's secure. It saves time signing on and you can access your account information. It makes it easy to send and receive messages and get information securely too.

Date of experience: November 18, 2025
South Carolina
1 review
0 helpful votes
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Good Verification Portal
November 28, 2025

I had used ID Me some time back to verify my identity in order to access SSA. In signing back in his time, I thought I had to use the alternate method offered for verification. After numerous attempts it never did work. I spotted the availability of Id Me and tried it. Worked like a charm and I amm comnfident that my data is safe.

Date of experience: November 18, 2025
Guatemala
1 review
0 helpful votes
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I have had a great easy access and interactive experience using this site, I highly recommend you all to get acquainted with this platform

Date of experience: November 18, 2025
Pennsylvania
1 review
0 helpful votes
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LEARNING HOW TO NAVIGATE ON LINE
November 28, 2025

I like the fact things like this was created so I to can have control over my information it's important we as consumers know what's going on then it teaches us how to navigate a computer on line services. Thank you

Date of experience: November 18, 2025
Minnesota
1 review
0 helpful votes
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The ID.me agents did a great job at making me feel at ease. My agent walked me through the process step by step and answered any questions I had. I was stressed out because I spent 2 days trying to verify my identity and kept getting rejected, and the ID. M e agent helped me verify myself in 20 minutes.

Date of experience: November 18, 2025
Maryland
1 review
0 helpful votes
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INSUFFICIENT DATA
November 28, 2025

I registered for id.me to obtain my TOTAL CONTRIBUTIONS LIFETIME to my SS number. Although there are plenty of benefit and services provided by SS(return of my contribution to me), I am unable to find the total I have invested in that system lifetime. Where is the transparency there?

Date of experience: November 18, 2025
Ohio
2 reviews
0 helpful votes
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Poor Experience/ Good Program
November 28, 2025

I am not technologically inclined so even some of the directions were hard to follow. I had a very dear friend help me through the process both on the phone and through texting. If it wasn't for his time and patience, I might never have completed it. The purpose of the program is admirable. Believe the process has to be simplified.

Date of experience: November 18, 2025
California
1 review
0 helpful votes
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Surprising experience
November 28, 2025

More and more, day by day, we need to identify yourself for one reason of another. My latest need was obtaining volunteering clearance. I did not have to go search for documents or upload my passport, my license etc. IDme allows you to feel more secure that your dining l documents and private information isn't saved in many different locations.

Date of experience: November 18, 2025
Kansas
1 review
0 helpful votes
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HORRID, TERRIBLE, DONT USE
November 28, 2025

I've tried since March to renew my ss card for last name change. MULTIPLE times I've been denied because my address isn't "verified" yet it's on usps, ups, Google Maps, within city limits. It's frustrating, annoying, they recommend other sites that don't work.

Date of experience: April 14, 2025
South Carolina
1 review
0 helpful votes
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Satisfied customer
November 28, 2025

I did not really understand what this was for or why I had to do it to apply online for SC Medicaid. Whatever happened to being able to talk to a live person at these agencies? All I could ever get was a full mailbox not accepting any more messages.

Date of experience: November 18, 2025
New Jersey
1 review
0 helpful votes
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ID me user help
November 28, 2025

Had a lot of trouble signing into ID me. I finally was able to when I added their email to my email list. Be sure to do that if you are not receiving the email from them with the code. It will save you a lot of time and a headache!
It is a site you can trust!

Date of experience: November 18, 2025
Washington
1 review
0 helpful votes
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I needed to log onto my irs account it was easy to do with id me. I also have used it for access to my Social Security account. No complicated form to fill out on or info will not be used by advertisers. No f.ees to pay. Sweet, simple, secure, and im relatively comfortable my info will not be hacked.

Date of experience: November 18, 2025
Michigan
1 review
0 helpful votes
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ID.me has questionable privacy policies, and questionable behaviors that make you wonder if they conform to their policies. I only used them after being forced to do so.

The video confirmation of my identity went well and the agent was both polite and effective. My issues are with the company's use of my data after they captured it. I have no sense of trust.

Date of experience: November 18, 2025
Colorado
1 review
0 helpful votes
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Ease of use
November 28, 2025

Although your account can be suspended for absolutely no apparent reason, Once all the hurdles are cleared the site is quite useful.

Date of experience: November 18, 2025
Maryland
1 review
0 helpful votes
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So far so good. I am at early stages of completing NACA forms on the portal. So, my experience on which my review is based is very limited. I may have to fill this form after I complete the process and learn more about it.

Date of experience: November 18, 2025