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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I had just struggled through a verification process with a bank to verify my identity then I used ID.me. Amazing!. The steps were very easy to follow, and they were relevant to the task of securing my information. One gets the feeling they take cyber security controls very seriously.
I was Very satisfied with the process and really didn't need extra help I'm glad you guys make it easy for us and I hope it will only get better from now on.
It was a little bit tedious but I'm satisfied with the results.
Amazing it was so helpful and saved my life and made it so much easier
Felt intimidated because I found it difficult. It was very time consuming and it took me 2 1/2 hours instead of 15 minutes.
Wait time was 15 minutes but was put with an agent in time frame. Agent was very professional and ended my chat as quickly as possible.
My experience was great and I feel safe using y'all
I tried verifying using my PC but the text being sent to my phone didn't include the upload link for my license. I then signed in with my phone and was able to upload everything using the phone. ID.me then directed me back to my original login (PC) where I had to complete the process.
Awsomeand easy to be verified. But 2 step verification isn't easy igmf ubdont have the phone number and you forgot your password
You will have to concentrate and don't be in a hurry.
The id me keep saying i am not verified whereas i am verified. I ended up missing my flight and same thing happened the second day. They need to get their system together
It was great and fast but the best part is how I got 101 help to expedite my experience.
My experience was exceedingly great; the persistence with which it kept trying to get me to complete the process was admirable; any other program should have, would have, given up. My procrastination was really unacceptable, but you kept trying, day after negligent day, almost like a computer, and not a person was trying to get, help, and patiently encourage me to complete the process. Amazing. Please give a special award to the people that built this program. They deserve recogntion.
I trust ID ME so much easier to go office and talk to someone simple fill of information take a picture of your ID and make yourself simple as 123. Thank you so much I will appreciate it.
It was a very outstanding experience first time ever I would use it more often
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members