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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Muy satisfecho y excelente amabilidad profesionales y entrega a beneficio ala persona
I Initially wanted to login to ssa.gov but it took ID.me to login. So I sat down to create my account and did the multi-factor authentication as simple as it was, took a picture of my Id front and back like it said and eventually since I couldn't get through the self service to verify by facial recognition, I got a call and a lady asked me to verify through video call so I had my computer camera plugged in and we met on video call to verify and within seconds, I disconnected the call and was able to login using my one time private code they sent in the mail, then finally I had officially got into my ssa account. Overall, my experience was fast and easy as that.
I went to make a purchase. It was shown that a discount could be used for being a student. ID.me software made the process simple and easily obtained.
I thought the video call lady was awesome and she was concerned about me I really wish you could change the way we have to take the document pictures
After 5 days no assistance in getting my ID verified. They do no use phones and the occasional messsge is inadequate and there is no follow up. Their system is bad and the instructions are ambiguous. It has been a 5 day nightmare. It had caused my unemployment app to be placed on hold, The owner goes not make himself available to resolve the problem.
Good id site. The upload of the pictures was easy to upload and very self explanatory.The world is a good site for ppl to finish stuff they have to do. It is well put together and not hard to do. The questions were easy to answer and to understand without getting someone to help.
I loved it, not to much and straight to the point with no expectations. I appreciate everything that took place and in a respectful manner. They touch base in every area that needs to be done. ID Me made sure that what you say is true and accurate and not false information.
Everything was quick and easy I had no problem Identifying myself to the IRS it worked great and I didn't have any problems.
Hola mi nombre es Norlin quiero compartir mi experiencia con idme fue una excelente experiencia gracias al equipo de trabajo por su servicio
Only takes a couple minutes and your done.
Pre-take and crop pictures of front and back of drivers license.
First, calm down. Entering the process bent- outta - shape may lead to more frustration. Read the instructions carefully. Something has gone wrong with your tax return and you can not fix it unless you follow the directions carefully. Be sure to submit the exact documents being requested. Submitting incorrect documents delays the process. Have confidence in the irs representative's expertise.
Excellent experience everything was easy and understanding that's all I have
Absolutely beautiful, very helpful and expedited.
Would recommend to everyone.
I was online a little long and occasionally when time would go down you would get put up higher. Like it said 1 minute and turned into 20.
But will still recommend
Estoy muy feliz de poeder revisar mis documento con facilidad
Uploading documents (your picture ID) was very difficult, as was the ID video. Just keep trying!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members