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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Muy buena experiencia y confiable lo recomiendo muy buena atencion
Very good, had to make a payment plan and pay off taxes. So, I'm happy to have that done.
Everything went very well… I did online call with an agent and that was easy and the call was clear I love Id.me
It was good and efficient, the agent was so patient, good helping me, because I'm new in this kinda of process
Very easy to set up and makes me feel safer about sharing my personal info on line
Was easy once i thought about the process. It had the potential to be mu h more difficult. They simplified the process nicely
I received a spam call while waiting for my video call to be connected. I call with ID was between 6pm &7pm. Which are considered after hours. Collections only call 9-5 which are business hours because it's illegal for them to call after 5pm. What a coincidence I received a spam call after 5pm while I was waiting for ID to call me. I've never experienced this before and it's clear as day that my data has be compromised through y'all's website. I am truly concerned. Your website is not secure!
My experience with using ID.me was a great one. It was quick and very easy to use. The verification process was a breeze, even with chosing to do a video verification call with an agent. I had no problems with uploading documents and felt at ease knowing that the ID.me Site is secure and that my documents were safe. Afterwards, the sign in process was simple. I'm a very satisfied customer!
The process is easy to understand and follow. I like the visual example they show for each step. It makes things easier for users
When when the selfie mechanism wouldn't work, the real person they connected me with was friendly and capable, and completed the account set up in a few minutes.
My experience with ID.me was so wonderful and amazing, most importantly the video interview
Great 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌 👍 👌
I liked it and especially the video call, to confirm that it is the person in question. Very good way to identify.
It went smooth. It is easy to use. Just make sure to read the fine print.
Everything was great with the verification of my id a fast and efficient way to get things done right and indeed I would definitely recommend it to anyone
Good with my unemployment hopefully I get it it's very well needed
Good with doing my unemployment and hopefully I can get my unemployment.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members