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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Couldn't access my tax records. Within just a short period, I had them printed out and in my hand...
It was good experience it help me allot thank you very much
The person that I talk to was so polite and helpful and I was able to complete this issue in order to continue my process to fill up my disability application
It took me several attempts to upload the pictures of my license. What finally worked was retrieving the picture file from my photos collection. Be patient. As I stood there trying to figure out why it wasn't working, a little check mark popped up indicating that it worked.
Good information next time would have been good for me
Very ease too set up shop hope to receive It soon thanks for all your help
It took a long time to get through the process but I was able to save and exit at all steps so I could gather the information required and return to it. Overall it was worthwhile because it enabled me to achieve my end goal in a relatively short time and having once been through it I can use the service every year.
The entire management process to verify my tax payments is very secure.
The agency was very helpful on the video call. She was patient and understanding.
Un poco dificil con el password y como enttra a la pagina
Had my taxes done and found out that my SS# has been stolen. I was informed that I should use ID.me. Very easy to apply and it's given me a sense of security.
Very satisfy with the agent that help me with the verification process.
It felt like a move forward. I'am, hoping the suspect will be brought to justice.
It took up too much time. I retook pictures and adjusted my license at least 10 times. I even had some one else take pictures & theirs were not accepted either. If I had to do it over I would take a selfie. I was not prepared to take a selfie due to the time of night.
Good easy to use and would recommend to others just took a little over a day but all in all it was good
ID me is a very quick, and easy website it should only take u 10-15 minutes to finish.
If I had to do it again, I would hate it, and it almost makes me not want to get unemployment at all
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members