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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I received incredible attention, the young woman who received my call did not know Spanish and tried to speak at my own pace so that I could interpret what she was trying to tell me. At the end we ended up contacting a person to interpret the language, I am very satisfied!.
The site was too easy to use. I looked and looked to make sure this was the IRS i was giving my information to but apparently it is not. So now am concerned about the security of my information.
Using ID.me saves me time and lessens my anxiety when accessing.gov sites online. Ut was quick and easy to set up initially and easier still to use.
I'd say avoid this mess if you could, but they're your only option for interacting with a bunch of government agencies. Pretty sweet racket, really.
Took three different browsers and at least eight different attempts to "verify" my identity. I might as well have stood in line at the Social Security office.
We will clear all negative energy's and we will be together side by side to help each other.thanks for ur time ladies and gentlemen.i appreciate ur time
Shaking my head at you guys I'm trying to build my business up and you guys won't give me my monies I am deeply disappointed in your attempt to keep me from my funds but Yah will Prevail Selah
I found myself on the last day (4/15) for tax filing - again. I had worked all night at my job, & was dreading being up most if the day to beat the deadline, AND to have to leave home & be out for hours at the library. BUT, I remembered seeing something about a pilot program for 12 states, one of them mine, from the IRS website. So, I tentatively went online & started looking. I found the section h began. One step succeeded after another, & all from the comfort & ease of my living room chair. I was stunned that I could access a program that actually led me very easily through every single action, bc I am NOT computer savvy & I run into many obstacles that I cannot overcome. But ID.ME was PERFECT! I could not have asked for ANY easier means to DO MY TAXES BY MYSELF! (Well, ID.ME helped!) Friends, ALL DONE, & I NEVER left my home! Never went to the post office. WHEW! I think I love these guys!
I needed to set up my personal IRS account so I could verify whether we had received credit for a payment. The ID.me process made that quick and easy.
I was charged twice which caused my checking account to overdraw. I incurred a $33 fee from my bank to stop payment for the second charge. Don't use this service!
I will recommend anybody to sign up through ID.me
For their identity safety from the IRS!
To me, it worth it!
The platform was easy to use even for a dinosaur like me. With the tax deadline looming, I was able to set up my account easily and quickly to access the documents I needed. There were no hiccups, crashes or errors. The verification set up was one seamless and I highly recommend others to set up their accounts.
Trying to access my IRS identification number for over 12 hours, and still no identification number.
ID.me helped make the difficult task of filing my taxes easy and quick. I highly recommend their services.
On some of the entries I had to repeatedly try to input information.
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members