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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience was great mainly because of the ease and speed of the online identity verification process. The security they offered me was also an important factor, along with the convenience of being able to do it from the comfort of my home. Overall, it was a very satisfactory experience.
They really seem to make things secure and easy to use at the same time.
Me gustó todo es rápido y preciso y el idioma d preferencia no esperé tanto me hablaron en inglés y cuando pedí que era en e spannol fue rápido el agente me trató muy bien
Easy process & very user friendly.I have had bad experiences in past with verifying info, so I was pleasantly sunrises with the ease of it.
Very very good about my experience with this website
Fue una experiencia favorable espero poder tener los resultados esperados
After a short wait, the videocall agent was able to politely and concisely help me through the process. I would recommend this service.
Pleasing comfortable educational tutorials beneficial awarding
My experience was good the outcome I'm not sure of hope I get my taxes back soon the wait time to wait to have a agent help me with a little long
Great thanks for letting me be in this place and have opportunity to Learn
It was not complicated at all easy to do instructions
I had the best experience with id me they helped me out
The ID app was somewhat easy. I like that it verifies me for important things. I feel safe knowing that it's helping keep my identity safe and secure.
Just a little more patience. It is a lengthy process but overall a ok experience.
I was very surprised at how fast and easy it was to use ID.me
I was very happy to easily get connected to my information.
Service was great fast friendly experience would recommend
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members