On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I did not speak to anyone about my tax problem. I don't know what I was doing. I saw one person and I did not know what I was supposed to do next. I needed to discuss my tax issues. I received a refund and paid taxes. I'm truly needs to speak to a tax representative to correct my tax problem. My taxes were mailed and transmitted. The mailed tax papers were sent with a check and the tax transmission papers gave me a refund. Please someone help me. I need help with account management. Do I still pay the balance owed from the mailed transmission?
It was unsuccessful because they don't tell you it's a video selfie that you are supposed to take
Para mi fue muy buena ya que fui muy bien atendido y con rapidez y lo más importante cumplir con el objetivo de verificación excelente equipo de trabajo gracias
The application should have a translation service to ready the uploaded documents by US non-resident members.
Smooth and stress free. The process did not take long and was easy to do. The questions were in a good order and when I was done I had my ID verified.
No waiting for hours to verify or mailing verification to said person trying to verify 10 to 15 minutes
My overall experience with I.D. Me was simple and fast. There was some lag time noticable when doing video recording but that may have been my tablet.
I was trying to get disability. Is it the same as Unemployment?
Difficult, but I am willing to keep at it until I can do it myself as I did several years ago when I was much younger.
Espectacular complacida todo bueno, encantada satisfactoria
Extremely frustrated with the whole ordeal.
Had to resort to video call, and no one ever connected or communicated with me at all
Got notification stating I was verified, government website said info from ID.me does not match my information.
Had to set up a new account and thought it would be stressful but the directions are step by step and easy to understand and complete.
I deal with anxiety on a daily basis and it doesn't make things easy for me to do even the simplest task and the agent I had didn't make me feel uncomfortable and was really nice and friendly and that made it a great experience for me
Failed to work on 2 separate types of devices, 2 operating systems and 3 different browsers. I finally found a combination where it would work and hope I never to deal with this company again. This is clearly pre-alpha grade garbage that needed far more testing. I'm slightly pissed they are getting tax dollars for this.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members