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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The service was great and it was very helpful. The people I met on video call were able to help me through applying my account. It was good and I was very comfortable to answer all the question given during my video call.
I had a problem And I had to reach out to an agent help me and it took 3 or 4 times but we got it resolved and I thank him immensely
I will soon turn 78 years old.
I am fairly tech savvy.
I would like to know it is necessary to list:
* Login.gov
* ID.me
* DS Logon
And
* MyHealtheVet
When all I want is to log onto the VA site in order to make a hearing aid appointment.?!?
Overall experience was great and took very little time.
The whole process was simple to do. It seemed thorough and gives me more confidence that my Social Security account is much more secure than previously.
Redundant and not secure as far as your security features
My son had his identity stolen and it messed up so much stuff it's not even real. So we were referred to this site *******@HNRBlock. Once we got half way thru the process it just has been a nightmare trying to get the drivers license and his face recognition to go thru. We tried for over two weeks. It is a good thing to do and have but it can be difficult.
Maravillosa, todo rápido fácil y genial, muy amables las dos personas con las q interactue
Mi experiencia fue mu buena por el ajunte que me atendió fue docil amablemente educada y paciente
My id me experience was great everything was fast, and simple with no problems.
It was my first experience with ID.me and I was not sure how they were connected to the IRS at first. It seemed legitimate enough to begin the process and as I went on I became more confident that it was secure and connected to the IRS database! I wish I could have known the connection a little bit sooner so I could have relaxed sooner!
Long and difficult. Once approved it was right away but that was a whole week.
I did not speak to anyone about my tax problem. I don't know what I was doing. I saw one person and I did not know what I was supposed to do next. I needed to discuss my tax issues. I received a refund and paid taxes. I'm truly needs to speak to a tax representative to correct my tax problem. My taxes were mailed and transmitted. The mailed tax papers were sent with a check and the tax transmission papers gave me a refund. Please someone help me. I need help with account management. Do I still pay the balance owed from the mailed transmission?
It was unsuccessful because they don't tell you it's a video selfie that you are supposed to take
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members