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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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It was great although it took me a while and a couple days too get everything done it was great
I've had a consistently positive experience with the ID.me app. It's extremely user-friendly and straightforward, especially during the identity verification process. Unlike other services, ID.me has never given me a hard time when verifying my identity, making each interaction smooth and hassle-free. Highly recommend for its reliability and ease of use!
Great amazing fantastic goat nice cool beautiful time amazingly time very quickly outstanding 💐 to
With a little patience (for first-time users), ID.me presents several pages, or screens, of information gathering. Have a smartphone or prescanned images of ID documents ready to make the process a little smoother.
Una experiencia satisfactoria y sobre todo de confianza en hacer el proceso de verificación
Excellent very easy to get approved by the merchant for military service
Good. Everything was very good. I had a great time
I felt like I was falling for a very clever identity theft scheme but I didn't see any other alternate method to reach the IRS.
Good Experience I.will use again never a problem with this website for verifying my identity
What was needed brilliant four people some people do not have the time the money the patience that know how and sometimes people intention spans are short and they are not good with directions or giving orders or taking orders but this way you all guys them perfectly well it is what's needed in today's world
Dismal. I haven't been able to log in to my prescribing tool and have opened up countless tickets. No one contacts me. Then they have the gall to send a survey?
Magnífica no hay palabras para describir lo bien que fui tratado muy satisfactoria experiencia
It was so easy to comprehend and communicate the service was awesome
Good not to bad but i had to go and buy a pc camara
The website is easily accessible and the instructions were easy to follow. It wasn't a bad experience at all. I would definitely recommend using this website.
I wa able to get the documents i need for immigration. The person who assist in the verification is helpful and nice.I would recommend this to other people.
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The service was great and it was very helpful. The people I met on video call were able to help me through applying my account. It was good and I was very comfortable to answer all the question given during my video call.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members