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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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When calling customer service they should be able to communicate with us better.
Response was on point very respectfully in great work
It worked great, a little confused at the beginning, but after that it was great.
If y'all need a software or network engineer to join you then I'd be more than happy to help move your company forwards.
I would highly recommend! The video agent was awesome!
I was absolutely astonished with the service that I received, from the video verification. It was such a pleasant process, and the whole thing was just a delightful experience. I completely forgot what I was doing, because,it just seemed as if we were friends having a chat.
If your a non-retired vet living abroad with only a foreign address/phone number/DL, give up and call ~ otherwise ID.me will not accept your information!
This process was easy to follow and very personable getting a real person to inspect your ID, rather than a bot.
I thought it was better than calling IRS agents on the phone because usually it takes a very long period of time. It was simple and easy directions to follow.
The experience was helpful for me and I would recommend this service to my friends and family thank you.
I'm a pretty techy guy who has produced many how-to lessons for customers and students. I was not al all pleased with the lack of those during the session I went through. There are too many folks out there who do not have the capacity to understand what they need to do for the process.
Many things. Two many questions here.it was a good site thank you
I took 5 minutes and got a huge retail discount. What's not to love.
How many times do we try to use the same username or password somewhere new only to be told "Not valid, you need 3 special characters, 18 characters or more, 4 numbers, 4 capitals and the rest lower case..." It's so frustrating to have to modify something you can easily remember to many iterations just to work across resources that are accessed often. ID.me allows 1 username, 1 password and you can sign into many govt resources without having to go look up what the username and password is for each. Just one!
After attempting to renew my ID.me credentials through the app on my phone, I decided to use the computer. It couldn't have gone any easier. Was as simple as 1, 2, 3. Would recommend this to anyone needing to verify ID credentials for Gov't work for discounts and special programs for emergency responders.
It was great although it took me a while and a couple days too get everything done it was great
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members