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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I would like to encourage the my relative to create an ID.me account.
Buen trato pude entender todo lo que me decían y pude responder todas las preguntas y dudas
Good, agent was m very friendly and easy to talk.
The waiting time was kinda long. But was ok
Pretty good for the most part. It was quick n easy. I understood the task
He tenido la oportunidad de acceder a una herramienta muy importante y segura que ayuda a la verificación de nuestra información y documentos, es muy importante, sobre todo porque se trata de la seguridad personal contra el robo de identidad
This monstrosity is the worst and most convoluted application I have ever experienced
The response time could be improved, but the service was professional and thorough.
Excellent, easy to use. Setup in less than 5 minutes ease of use is a must when trying to setup thing of this nature that are or can be time sensitive.
Please describe your experience
Excellent and easy
The associate was very courteous and I felt my information provided is safe and secure
Pues estoy feliz por lo que me ayudaron aser muchas gracias y espero me puedan ayudar
I am supposed to know exactly what their requirements for a password is but they won't tell me what their requirements are. Useless website and idiot managers expecting me to be clairvoyant.
After the last page it said go to the first tab. The first tab said something went wrong. Try again!
How do I get to to the first tab? How do I complete my work?!?!?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members