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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Pues estoy feliz por lo que me ayudaron aser muchas gracias y espero me puedan ayudar
I am supposed to know exactly what their requirements for a password is but they won't tell me what their requirements are. Useless website and idiot managers expecting me to be clairvoyant.
After the last page it said go to the first tab. The first tab said something went wrong. Try again!
How do I get to to the first tab? How do I complete my work?!?!?
As a Parkinson's sufferer i was very worried i could not hold up my docs steadily. My agent kindly helped me through this with NO problems!
"It was very helpful to me ID me customer service representatives were very respectful & showed generosity towards me & helped me with what I needed done in no time." "Now my identity is verified & I can receive my $1,400 dollar stimulus check from IRS." "I just want to thank you all again for your patience & time!" "God Bless You All!"
Needed my grandson to take me through it. Getting the photos uploaded etc with links back and forth with the computer had me stomped-but took 10 minutes for my grandson.
A long very process but finally I figured out thanks. I hope I can get what I,came here for. No I know things I didn't know then..
Excellent service and worked quickly I will use this service as it is needed
Good it was satisfying and I think that I ID me is a good choice to make more people should try to use it and it's a good website to go to thank you.
My state includes something like etching on the photo of the person on the ID, which makes the ID look a bit blurry on the person's face. I had to try many many many times to take a photo of my ID for uploading and my photos were rejected over and over again. I believe that the etching was the reason my photos were rejected, but can't be sure because the ID.me app doesn't provide specific feedback.
The "tips" for taking better photos were basically: "take better photos". The instructions were to fit the ID completely in the frame provided by the app without cropping the corners. But eventually I had to take the picture from much further away and crop before uploading. I feel that that solution should have been included in ID.me's suggestions.
I truly resent the IRS partnering with this third party site and the ONLY online way to access one's personal tax information. As a result of my difficulty with using the verification process I was left not trusting ID.me to be a secure site.
At first I was hesitant, but then when I really gave some thought about it, yes it made sense. A new thought for important things.
This site was not what it should have been. I had to enter my info repeatedly leading me to wonder if this was a scam. Terrible experience!
Everything just went so smooth simple and fast. Great experience and hope you guys can expand and merge with other services so it can be simple for us so thank you
Great no problem verifying would recommend to a friend I'm glad I've done this and didn't have to go personally down the IRS I'll do it again I'm glad I'll be getting my taxes
I went through the lengthy process and finished it… but was then told that there was a problem. I could never get it done, not id.me or by phone (not enough agents). I suspect that the IRS wants to keep my refund!
Initial sign up took 2 hours with breaks. Almost gave up. Kept getting rejected for self photo…. Follow great instructions on screen. But "Something went wrong, come back later". 3 or 4 attempts. Plus, when you leave the site to come back later, it's difficult to know if you need to start all over again, or pick up where you left off. Note: Problem with the speed of my email. By the time I received my 6 digit "secret code". (30 mins). The time ran out and I needed to start over. By the 3rd attempt I changed to another email account with faster response of 6 digit "secret code"..
Took 2 hours to very plus the codes are not liable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members