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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I recently used ID.me for identity verification and had a fantastic experience! The process was incredibly smooth and efficient. The platform was user-friendly, and the instructions were clear and concise. I was able to upload my documents and verify my identity online, Which saved me a lot of time and effort.
I recently used the IRS tax record access feature with enhanced security measures, and I was highly impressed. The process was smooth, and the added security measures provided peace of mind. Being able to access such sensitive information with confidence in the protection of my personal data is incredibly reassuring.
Hola, mi experiencia con id.me, fue muy satisfactoria.
El tiempo para qué me atendieran fue super rápido, la señorita que me atendio, fue muy amable me explico muy bien en que consistiría mi verificación.
Todo fue muy claro, preciso y de confianza.
Very informative, I did have a problem, starting off, but I kept trying and finally, ok
I've been waiting for months to get into my account and it has cost me time and money literally. I need my account reset if possible.
My experience was excellent and very helpful and I think having a live person to chat with made it much easier
The sign-in was easy and the navigation of the well written menus provided me with great confidence as
I responded to the questions.
Helpful and very understanding, they helped me out and redirected me where I needed t be and a agent got to me fast
Satisfied and Pleased! It didn't take long at all! I'll do it again, again, and again! I appreciated the time and going over the process.
I found it extremely easy to navigate through, and for me that's a good thing.
ID.me is an excellent application fast and friendly to use. This was my first experience with it. But I Love it. Thank you.
I needed help but in our world today this is very necessary and important
Very good love this app. Me text time back call you
Easy to follow directions no matter what was told to do. The whole experience was delightful for a person not computer literate.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members