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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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On the first phone call, could get the camera, even after pushing all the buttons to agree to allow use of my camera to work, and the lady on the phone couldn't go any further without seeing my real face. I came back on another phone. Answered a bunch of questions, sent in my real face, then the site hit a block and told me to call a number which I already tried and had a bad experience with. I waited for an Email back which I finally see now. I guess I'm happy it's done now.
The process was quick and easy. I am very satisfied.
The entire experience was a time-sink nightmare. After completing the application the first time I received a message that it had not been successful and I had to go through the entire process again.
Asks for too much personal information, including taking selfies. Totally unnecessary.
Satisfying and simple...easy to use...not one problem with the whole process...
ID.me agent are helpful. Easy to follow instruction. It save time and safe with your personal details.
Me encanto, la chica que me brindo servicio fue muy amable con migo, me ayudo a entenderla mejor, de manera que me explico toda la información muy clara.
Easy to understand and step by step easy to follow and understand instructions.
Fueron tan amables muchísimas gracias primero tuve miedo a enpesar a subir mis papeles que me pidieron pero al saber que era verdad los mandé
"extra" layer of bull$#*!. Just to log into a system I already do not trust. Then I get junk e-mail surveys to ask how much I love the extra "security"
I found my experience to be a little difficult at fist due to the difficulty in positioning my driver's licensee.
It was a bit a bit different going through this. But I sure it was necessary for you to make sure I am who I say I am.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members