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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Easy for the most part when signing up. Had difficulties with uploading documents.
Very quick to get the verification done. I already had my DD214 on the computer as a document that could be sent. If you have any of the optional documents ready to send it is a very easy process.
I am very satisfied my overall experience was very helpful and professional
Fue maravilloso todo el proceso de atención me ayudó mucho avanzar y aprender mas
Don't know if an agent will be able to make verified updates in the future. Hopefully, ID me don't rely on variables. They do change.
Instead, all I want to do is pay my taxes. This took several hours worth of work and I still can't verify my identity. Why is our government forcing taxpayers to go through all this?
Very easy to complete and not difficult at all to continue on the phone more people are going to like this service
Nice experience very easy to complete wasn't difficult at all more people will get the job done with this program/ idea
The lady was kind and patient working with me, I would tell anyone to use this service to verify there id
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It was stressful but I work it out didn't give up.
Very professional and will be using the platform in the near future
The service they provide is incredible, they resolve your doubts, and above all the kindness
La señora fue muy amable y me ayudó con el problema
Very bad it doesn't work for me,problems to setup the application
Quick and easy process to verify identity with multiple agencies and services.
La verificación fue exitosa gracias a la eficaz y oportuna ayuda del agente de servicio
Fui muy bien atendido por sus operadores gracias por su experiensa
Me gustó como me atendieron son muy amables y resuelven todas tus dudas e inquietudes
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members