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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Our tax refund is being held unless we did this crap.
No comment. Nothing to say. These questions are a pain in the butt.
Once it is set up with the needed documents it is a great versatile verification app. I like it, and use it pretty frequently!
Me fue bien lo ise desde mi cel rápido y seguro con el id. Me solosuniaron y fereficaron ke era yo
Muy buena cada una de las etapas de verificación cada uno de los pasos es muy sencillo
After speaking with agent, the process was usable. Very complicated.
Excellent, easily understood, don't have to worry about signing in over and over e
Good energy. There was positive vibes. Spoke with passion…!
Honestly confused as to why they contacted me like my id was accepted when they denied it due to their eyeballs not being able to see properly
Customer service was very professional and helpful when I did my video call
It was easy to use, and I was able to speed up my application process.
Needed to untangle some email accounts. Frederick was very helpful and got everything straightened out for me.
I liked the service. Everything was done quickly and without errors, thanks for the help of the operator
Took wayyyy longer and still didn't help. Promised wait times were not accurate. Almost melted my phone waiting for video call to commence.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members