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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Surprisingly not difficult. Process takes some time but each step was pretty simple.
Vary good I was vary impressed thanks I will be recommending you guys to all my friends
It took me 3 years to finally get it done. Wish it was a wee bit easier
I was a little anxious at first, but following step by step was very easy. Take a deep breathe and get it done👍
The experience was extremely excellent and learn a lot about the system where my information was being stored and kept securely.
I felt really good about protecting my identity with ID.me. The process didn't take long and I was impressed with the whole process from start to finish.
I found the questions that were asked of me clear and concise! I believe that my information is safe as
Well.
The process for ID.me was comprehensive and easy to follow. I was able to upload the document for a first try and same with the selfie video. I was concerned that this will be a hard test but with some knowledge and skills in computer, I was able to follow, answer and complete all the questions and verification process.
This is a very good tool to verify and ID.me.
Easy see the account good customer service help if needed
Super fast contact and verification process. Very friendly and helpful staff.
Everything is good waiting time on video chat is not long and agent are kind
Greetings,
I've been using this method of identification online from this company for last 3-4years now straight. The tools, functioning, security, all is good.
Jason k.
Solucione el problema q estaba teniendo con mi indentificacion personal
Very nice experience, short waiting time period to be connected with an ID me agent.
Very clear and understandable.
I find everything fine. I have not seen any postings in my year 2023.
At the beginning of March I tried to sign up so I could get into my medicaid account. The site wouldn't even let me try. Now in May after many attempts, the site started working and I finally got my info in. But now it's stuck auto loading a sign back in page and then looping me to the text verification code, telling me I'm already signed in and then popping up the sign in page again. When I shut things down, clear my cache and go to the medicaid page to try to sign in again it starts the loop all over again. This is a horrible way to do things.
Getting from point A to B is very straightforward and easy to understand.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members