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ID.me

4.1
id.me
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.

The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


id.me
McLean, Virginia, United States
+329
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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,446
value
1,178
shipping
639
returns
629
quality
1,154
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Oregon
1 review
0 helpful votes
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Amazingly easy
May 31, 2024

Very smooth, seamless process. Kudos to the designer/creator!

Date of experience: May 21, 2024
Texas
1 review
0 helpful votes
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Retired
May 31, 2024

It was a very nice experience and lesson to have signed up id.me.

Date of experience: May 21, 2024
Oklahoma
1 review
0 helpful votes
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Identity verification
May 31, 2024

Fast and easy but really had no idea why I'm asked to do this and still can't access tools or info on irs.gov website

Date of experience: May 21, 2024
Arizona
1 review
0 helpful votes
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Amazing
May 31, 2024

Received help on the video call without feeling uncomfortable

Date of experience: May 21, 2024
California
1 review
0 helpful votes
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Help
May 31, 2024

I had not used this site in a long time and needed to update my personal information. I emailed and received communication pretty quick. When I called to verify my information I didn't have to wait past 5 minutes for help and it was processed fast. The workers are polite and very respectful. Thank You for decent service!

Date of experience: May 21, 2024
New Jersey
1 review
0 helpful votes
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Best experience
May 31, 2024

The costumes service it's great and the instructions are really helpful

Date of experience: May 21, 2024
North Carolina
2 reviews
0 helpful votes
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Are you freaking serious?
May 31, 2024

I really do not appreciate being required to give the motherload of my personal information- the type everyone is always warning people about giving away- to a private company, who now has full color high resolution images of my drivers license, my in laws' green cards, our full social security numbers, and who knows what else. You use state of the art security? I'm sure Equifax and AT&T said the same thing, and both of them dumped all our info onto the dark web. Once you do, I hope something terrible happens to your CEO, but probably he (yes I'm assuming his gender) will leave with a few million dollars of taxpayer money as a bonus and we'll be left having to pay for identity protection from our hard earned money, by which I mean money we earn at REAL jobs and pay taxes on like losers, until we die, all the while hoping that Medicare and Social Security last long enough to stay housed. Good thing they're paying this sketchy private company to "hang on" to all our sensitive info and "protect us" from fraud! Couldn't possibly think of anything better they could be doing with our tax money. What's the character limit here? Regardless, I have to get back to my job so that I can keep paying for professional services to keep track of which of you lousy corporations are making it easier for me to be the victim of identity theft and embezzlement. Have a stressful day.

Date of experience: May 21, 2024
Mississippi
1 review
0 helpful votes
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Easy and TO. THE. POINT.
May 31, 2024

Breeze to set up - just have your documents on hand to provide during validation process.

Date of experience: May 21, 2024
Florida
1 review
0 helpful votes
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Best customer service
May 31, 2024

Very pleasant customer service with no pressure trying to sell me a car. Treated me Like family

Date of experience: May 21, 2024
India
1 review
0 helpful votes
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Excellent
May 31, 2024

The officer was very helpful and supportive. ID.me is indeed an excellent service that saves time and energy with the best outcomes. I recommend it to everyone who needs access to IRS online portal.

Date of experience: May 21, 2024
California
1 review
0 helpful votes
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Great
May 31, 2024

I was surprised with the help that it was offered to me... thank you.

Date of experience: May 21, 2024
New York
1 review
0 helpful votes
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Efficient and thorough
May 31, 2024

The entire process took, maybe, 20 minutes and I then had access to my online account from which I had been blocked for no known reason. The gov't agency I was dealing with did NOT help me one bit. Very pleased with entire ID.me experience.

Date of experience: May 21, 2024
Missouri
1 review
0 helpful votes
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Greate
May 31, 2024

Gran experiencia en el uso de la plataforma. Todo fue de manera fácil y sencilla

Date of experience: May 21, 2024
Louisiana
1 review
0 helpful votes
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Trying to revalidate your status as a student, once your original graduation date has passed, is a cumbersome process, full of screening and uploads of official documents that I'm definitely not sure they are committed to protecting.

This is not the first case, in fact there are many, cases in which large corporations send you emails saying and swearing that the privacy of their clients is very important to them, but they regret to inform you that a security breach in their servers has exposed your information sensitive to hackers or who have found it on the dark web. My most recent case, with Dell Technologies less than a week ago.

I think the verification could be done by consulting the EDU mail server of your College or University and that's it. Without having to upload official sensitive data, documents, or credentials.

Date of experience: May 21, 2024
California
1 review
0 helpful votes
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Excellent experience
May 31, 2024

It was very pleasant and yes I would try it again someday

Date of experience: May 21, 2024
Connecticut
1 review
0 helpful votes
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Good
May 31, 2024

I had a pretty good experience wasn't really much talking. Don't know what the next step is, but it was a good virtual. I'm not going to sit here and lie. It was not that much talking.

Date of experience: May 21, 2024
Oklahoma
1 review
0 helpful votes
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WAS A GOOD EXPERIENCE
May 31, 2024

LESS TIME BE GOOD AND WAITING TO GET A ANWER. THE PERSON I TALK WITH DID GOOD JOB ASKING ME FOR MY INFORMATION AND THAT IS ALL.

Date of experience: May 21, 2024
Florida
1 review
0 helpful votes
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ID Review
May 31, 2024

These surveys are time consuming and are not effective. I am trying to get my information and have not yet received anything. This is tedious with a certain number of characters required.

Date of experience: May 21, 2024
Pennsylvania
1 review
0 helpful votes
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Very satisfying
May 31, 2024

It was solved and I am very happy with the outcome

Date of experience: May 21, 2024
Minnesota
1 review
0 helpful votes
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ID ME
May 31, 2024

We used ID ME for the first time and the program was very easy to use and the ease of the program is great

Date of experience: May 21, 2024