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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It took an hour to get "set up" through the website when last year I was able to access my account via a pin number. Just another dreamt up roadblock for folks trying to access the information they need to in order to pay their taxes. Poor design
Not too difficult. Easy to follow instructions. Face ID was simple
Refreshing, I felt very secure knowing that this site was up to the task. I use this site for other personal matters also.
Exelentes personas muy amables comorometidos con su travajo y ayudan mucho en diferentes idiomas
Nice to get in touch with the I.d me agents for the little help on registering for an account.
It was way easier than I thought and I'm glad I gave them a chance so my day tomorrow consse my brother will probably likely be here to be able to let you in so kind of have a clean up here jack it's the lady from Kuna. OK well just in case she came upstairs.
I was hesitant at first, but once I started the process, I found that it was very easy and my chat with the interviewer was very satisfying. I would recommend this process to anyone wanting to keep up on their tax information.
System check id and face it's good so no one can scam.
I t was a great learning experience for me would do it again if needed
Es una experiencia muy buena esta aplicación será muy útil
Extremadamente sastifecha, me complique un poco con los documentos pero fue fácil de subirlo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members