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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Nothing to explain exceept I only used ID.me on the data base to verify military service
Super easy and fast would definitely recommend to others specifically for those who don't got much time to go through a phone call
Great felt like I was handled very well
Quick and easy
Para mí es muy importante se identifica mi identidad y se evita fraude.
I have been bedridden for 3 years. I have no way to obtain an up to date ID.
Forced to use this service if I want to access my unemployment insurance benefits.
Verifiy documents that I need for unemployment. It is needed for my benefits to be recognized as well as my name, and address where I live. It was a video call. It was my first time using a video call to ID.Me.
Easy to use and should be more common with other agencies, banks etc. I like how the site can match the picture on your driver's license or passport by first taking a picture of either and then a video of your face. So even if someone has your IDs they won't be successful because they cannot verify themselves in a video. Hope the video recognition used can recognize the difference between a video of your face and you actually doing the video live.
The process took a while. I am glad they do an intensive check because I don't want just anyone having my information. It's just when I went to get said information an error message came up. So essentially I did all of this for nothing.
It was great if you take the time to read the instructions all the way you will have no problems
I love my experience I know that it it will really be helpful to me inthe fu
I am very grateful to ID.me for the way they helped me to overcome the barriers of the language and their willingness to solve the obstacles I was facing throughout the process.
I must say my experience was simple and quick it was easy to locate the benefit letter that I needed for my client to verify income and it was easy to print and save
Tried the video selfie twice with no success. I spent close to 10 mins trying to succeed. I didn't, so I chose the video chat with a live person. It was faster, easier, and more pleasant with a live person thab the selfie. My wait time and human verification took about two minutes, maybe a tiny bit longer. Super fast. And interacting with a human was much more pleasant.
It was easy and very simple with the right documents
It was very through and fast and efficient.thanks for all the help.
ID.me was easy to set up and even better, it was easy to use. Strongly recommended!
I was trying to log into my account on the IRS website in oder to get documents crucial to a life changing (for the better) process for my family and I. I wasn't able to prove who I was because I no longer had the phone number I used for verification. We all know what to pain these government websites can be. It used to take forever to get yourself reverified, sometimes weeks or even months. ID.me ask me for some basic information about myself, a picture ID and a birth certificate or social. They then simply conducted a video call with me and compared my face to my picture in the ID Card in my hand. The wait time was only a few minutes and thanks to them I was able to get the documents that I needed to accomplish the task I was trying to accomplish. The lady wasn't cheesey fake phone voice cheerful or rude in anyway. She was calm, thorough and professional. She gave me clear, concise instructions and we got it done quickly and easily. Now I don't have any trouble get onto these mind-numbing dotgov's. I only have trouble being on them! Kudos, ID.me!
It was a very good experience we would do it again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members