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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Quick fast and easy. One of the best follow ups I've dealt with lately. No hassles... no problems...thanks guys... I'd recommend this app to everyone
With each step with ID.me I had technical difficulties. Now I put in a ticket for an error 808 after the system sent a message that everything was working.
Yeah y'all can get $#*!ed. IRS nut sucking scum. Freedom of speech thanks.
Very grateful for the discount and recognition of my participation in World War 11 at age 17.
I needed to get my service as a First Responder checked for Verizon, once on the website it was very easy and not any stress at all.
I had a great experience with I'd. Me do I did get my results yet but is good to give it a try
My experience was horrible. Wasted 2 hours fooling with the app and had no success. Ended up calling the IRS to complete the process over the phone.
I was not able to get military verification due to duplicate ID.me account.
Q'juana patiently guided me how to resolve the issue and the result was nothing short of ASTOUNDING.
They never accept the evidence the first time and most of the TRUSTED AGENTS do their jobs properly. I battled them for a week, and you need a smart phone or a camera on your desk top! Do not open each email as they make you almost start the process over with new expectations. I did the exact same failed documents yesterday that passed today? That failing agent then said I needed a different document, wait it was failing document lol not the perfect agent! Then today I see BEWARE OF FRAUD EMAILS STARTING A VIDEO CALL! The agent today also brought this up, which of course thrilled me no end. They do send sooooo many irritating emails and force you to do multiple texts to tell you check back for another email soon. I hope to NEVER have to deal with this "non-partial" poorly functioning nightmare again. They should fire all the employees except for Julius and hire all the unemployed people they torture in order to apply for state benefits and employment services
The process was super easy, fast and quite impressive!
Some frustration half way through the sign up. Once finished signing up, the rest was clear
Elderly as I am The terms used were confusing and the reasons for placing the documents in a certain
Way/place was also confusing at first. I kept trying and then I was able to catch on after a couple trys.
Tube muy buena experiencia me dieron la mejor atención
Me sentí muy seguro y confiado en todo momento y en el proceso, la secuencia de verificación de identidad mediante fotos de Documentos y selfies hacen que sea aún más segura la verificación.
At first I was confused with system.but once figured it out, it was smooth sailing
I would like to give more in-depth positive review, but I just signed up for it yesterday, and have not had a chance to use it, but signing up for it was quite easy.
The agent made me feel trustworthy and at ease sharing my information.
Received percentage of disability. The experience was easy and relativity quick.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members