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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The site is difficult to use, and there is no support available. Roy the chatbot was just annoying and provided no help or value; it was a waste of time.
The process included sending me a link so I could photograph my documents, and that did not work at all. My request for support was answered with a boilerplate reply, which was not helpful. My support request was finally answered about 20 hours later! That is not acceptable. I understand the concept of "letting a question 'age'," but that was ridiculous. To work around the block I encountered, I photo'd my own documents, uploaded them to Google Drive to edit them, and then downloaded them to my laptop so I could upload them to ID.me. That was very inefficient. I think I will put this review on TrustPilot also.
I needed my tax info from last year in order to efile my tax returns for this year and getting access through ID.me was complicated enough that it definitely feels secure but clear in it's instructions.
Had a very easy experience with the app saved me time and was a breeze
My ID.me guy helped me through the process. We lost connectivity which took some time.
Useful online tool for easy access to most government official sites. Easy to log in and service provided is fast and efficient
From start to finish, this was effortless. I read almost all of the ID.me help page, which helped me prepare everything before going online. The entire process took maybe 15 minutes. When I finished I was told I would get a notification for a video verification. That happened a few minutes later! The video representative was extremely friendly and efficient. Shortly after the video was done, I got an email stating that I was all set to sign in to My Soc Sec. I did. I was dead easy.
Hello,
Id.me is A controlled and very reliable system. I recommend you to use it.
Inteligente con mucha precisión en
Todos los datos
It was quick and easy with no hassle. And I will never have to worry about my data or my identity being shared.
Easy but dont have a snswer yet i dont knoe if i was approved ir not and when i call the line is always busy
I love it special when it comes to me applying for benefits they was on point and made it real easy for me to get through with everything on site and in the office
Not very pleasant! This is one reason I didn't like this no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no I did not like this no
It was a quick easy and good experience for me I recommend to my family and friends to use id.me it's safe and easy to use
It is quick and easy to solve the problems. The call representative's work is great. Answers to the customer's questions are direct and accurate. Your officer could help customer's technical issues and provide guidance online.
Good to check on the IRS page.! I will also tell friends.!
My first initial experience is absolutely horrible but the gentleman today is absolutely awesome
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members