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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It's easy for users, you can choose a language, Multifunctional hint
It was an excellent service and the agent was very polite and courteous.
Quick and easy to set up a payment plan to pay the IRS overtime very easy. Very nice to use.
It was annoying but easy to do, it was kinda hard to do hopefully I did it right
I was prepared for the worst but that didn't happen-I took a deep breath and prepared to be confused but it actually went pretty smoothly I was able to complete the program without very much trouble at all and I felt very confident at the end of it
Wanna make an unsecured personal information free for all giveaway? Use ID.me and hope nobody is able to compromise one of your 5 tabs that are open and waiting for your return.
The second, or video, option worked easily; there was a bit of a wait, but not too long for an actual human to appear, who looked you in the eyes to determine if you looked like the photo on your driver's license. The first option, the self-service one, had numerous malfunctions, which nearly drove me nuts. (Not that I have that far to go!)
Este servicio permite tener acceso a grandes beneficios para realizar estudios universitarios, en mi caso serĂ¡ en California, donde vivo y espero mejorar mi ingles y actualizarme profesionalmente.
I have used it for Social Sec Admin, Veterans Admin & Internal Revenue Service and I trust it fully. The system and steps are very self explanatory.
This service has saved me from so much frustration of having to remember passwords or having to prove my identity over and over. Will continue to use this great service!
2 hours of wasted time. I would never use this b/s site again.
I dont know if it was me or agent but user was not verified and now i can not access my account. What do i do now there isnt a contract # and text doesn't give me the option to do so. Not a good experience today.
Completely Satisfied with the experience will definitely recommend it to friends and family.
Everything perfect its easy to understand a valuable instructions.
Glad to have a this account
ID.me helped me get my tax information I needed. It was fast to set up & easy to understand. It feels safe & secure.
Was able to verify my credentials easily. Received verification within five minutes
Mi experiencia fue comoda y rapida, pero si dentro de sus sevicios deberian incluir personas que hablen espanol
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members