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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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I was able to send my information with my phone via photos and the process of video recognition was easy also. This saved me time and a lot of aggravation, regarding traffic, long lines and waiting.
Totally fine and quick. Absolutely love it and I will definitely recommend it to anyone who may have a need
So easy to navigate and upload information. Usually, I have difficulty with computer since I am out near Floresville.
Pleased with the video call person who identified me. Overall great job on getting my password situated, I am happy with the time I put into it and the app
Extremely easy to use as long as you realize you need your phone and your login device at the same time. You take pictures of your ID with your phone you upload them and then you're ready to go on your computer. I was surprised at all the information they had access to
Very confusing to use…hard to get support wish there were other ways
Easy to use, it's like the PayPal of employees or association members discount
Experience was bad after doing it all I didn't get anywhere I got a error code 80 28 was not able to get into the IRS website
Grandioso y con facilidad de tramitar tus datos personales
I logged into the IRS website to acquire a business tax id number. I still have not received or found where to acquire this number which I need ASAP!
Took a long time logging into site only to find that I can't get variation code needed for auto purchase rebate of $500
I spent approximately 10 hours spread over several days, trying to understand and navigate the poorly written explanations and instructions. Then my computer based daughter spent almost 2 hours to repeat everything I'd done with the same results. She encouraged me to try visual affirmation of credentials, which was the only part of this that worked, but not because it was clearly presented. The video rep was very nice and helpful. God bless her because she works for idiots.
It took multiple times to reload pics and the video selfy looks like a cartoon. This process should be seamless but it isn't. Time consuming and difficult is my best description.
My experience was amazing and I plan on keeping it that way with a lot more coming out the way would be out of assistant makes things a lot easier faster especially though for those that are not real smart with doing things like this y'all ain't gotten directing them right through it all and it's important things that y'all can leave it and guide through that's what counts appreciate y'all thanks
Didn't have to worry about parking or waiting in line.
Love that they had to id you making sure it was you and not someone else
Tengo 8 días que ise la aplicación y no me an resuelto nada
No online database is 100% secure. You do not know where your ID is being stored or who has the key. In all security systems, and data base applications, someone always has the key.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members