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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Confusing emails and texts, multiple rejected photos, inability to use camera on desktop, asking to reenter information after being emailed that everything was OK. Waiting for word that I could get to a referee for hours after being told data acceptable while still getting texts that something more was needed. Finally started over and resent the pictures it already had said were good. Hours later, finally got to a referee. Referee part was easy.
I'm happy for this tools more security information
My experience was okay kind of long. I don't really have too much to say about it other than. It's a pretty good system. Based on my experience with it.
It helps to identify who you really are if needed and you will have a one on one with a real person and not a machine it's really a great experience
Easy uploading documents. Too many personal information.
I use ID.me for access to VA and the social security administration. Once it is set up, your access is quick and easy. I can trust the security of my information with ID.me to make my accesses easy.
Pleasantly surprised and 100% satisfied.
I cannot thank ID.me enough "thank you"
I needed some paper work, and tried to asked for them by phone and other ways but couldn't get thru. And when I tried ID.ME that was my savior. I got my papers fast and easy. I really recommend it.
Fue muy fácil tratar de resolver el problema que tenÃa porque no podÃa ingresar a mi cuenta no me dejaba
Easy to easy. Would recommend to anyone Fast and secure.
Not secure, I don't trust this app, fir some reason it does it satisfies my needs
It was challenging and took multiple attempts
It does provide you with total safety of your information
The video call is exceptional and courteous and provides a feeling of total security
It will take a number of attempts to get your identification upload accepted; be prepared to futz around with it. You also may need access to two cell phones in order to set up MFA. Really, though I finally got it to work and accessed the social security site, you might be further ahead to just drive to the brick and mortar building.
Realmente recomiendo ID ME es bastante práctico muchas gracias
I was able to send my information with my phone via photos and the process of video recognition was easy also. This saved me time and a lot of aggravation, regarding traffic, long lines and waiting.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members