On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was great and easy and I really enjoyed using it. I will recommend it to others most definitely.
Had to re download the app on a new phone. I logged back in but there is no longer a security code generator available. I emailed tech for support, and there has been no response. I cant write prescriptions without this.
Good explanation how to work the system. Was very easy to understand and work
I've used id.me for multiple reasons such as verifying military info, social security and IRS. Everytime I've used this website it's been awesome to me and I highly recommend it for all important information. It's quick, it's easy and secure.
Intriguing hoping that my experience with ID me.com will help me gain a certain advantage and life itself pain on certain bills and household activity
Still working on it and getting this done so I can get my trans
Spent about two hours trying to get this feature to work. Finally succeeded after about 10 attempts. Don't use ID.me if you don't like technology and can't spare the time to try and try and try! I give this system an F-minus!
Overall it was easy and the supporters are friendly and fast. You won't regret trying it..
Keeps rejecting pictures but won't tell you why and what you should change. Horrible, lengthy process.
I had to send in several copies of id to be confirm but it was a pretty easy process and easy to understand
I thinh it is necessary to have an Id-me account to have different options to communicate with the IRS.
Tried to access my IRS account and ID.me gave me an email address that I didn't recognize. Wrote a support ticket and I think my account now matches my email account but doesn't work for the IRS. Error code 2001. Feels like I may be hacked. Haven't used it for other accounts. Seems to be the only way to get to the IRS online. No other alternatives to verifying ID. I'm in limbo now trying to figure out the issues with ID.me and the IRS.
It was very easy to upload my identification. ID. Me gives prompts as to what to do, all the way.
I'm definitely not technologically savvy but I got it right away. Try it and you'll be amazed as to what you can do. I'm sure Savvy now!
Not good was not able to access ASAP. I have a pre-existing ID.me sign in but I was rejected. I am not aware of any options now.
It was the most simplest tools I've used. It took less than 5 mins. I up loaded the requested information and I was able take care of business in mins.
I tried yesterday which was Sunday and I couldn't get my weekly job seach into it to file my first job search
Your system was just fantastic and I was very satisfied
Confusing emails and texts, multiple rejected photos, inability to use camera on desktop, asking to reenter information after being emailed that everything was OK. Waiting for word that I could get to a referee for hours after being told data acceptable while still getting texts that something more was needed. Finally started over and resent the pictures it already had said were good. Hours later, finally got to a referee. Referee part was easy.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members